BUSINESS DEVELOPMENT COORD/REP

Universal Health Services, Inc.; Panama City (FL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, dental, vision

401(k) with company match

SoFi student loan refinancing program

Job summary

Emerald Coast Behavioral Hospital in Panama City, FL is seeking an Account Manager/Step-Navigator to strengthen referrals, coordinate outpatient eligibility, and support discharge planning. You will bridge the facility with community partners, gather accurate daily data, and document in MIDAS/MEDIK systems.

The role requires a bachelor’s degree and health-care related experience, strong communication, and organizational skills, with a professional demeanor and ability to multitask in a dynamic

Qualifications

• Bachelor's Degree in related field required.
• Two (2) years experience in health care, business development or marketing environment with measurable business development results required.
• Valid driver's license and car insurance with an acceptable driving record in accordance with facility requirements.
• Understanding of the process for mental health referrals and treatment.
• Excellent communication, interpersonal, organizational, and service excellence skills.
• Detail oriented and able to multi-task and change directions quickly.
• Ability to communicate effectively both verbally and in writing in person, over the phone and in front of audiences.
• Presents oneself in a positive and professional manner through appearance and conduct.

Responsibilities

• Act as a liaison between the facility and referral sources and implement service-oriented action plans responsive to referral source needs, serves as resource and representative to the community, and conducts tours to key stakeholders.
• Responsible for communicating eligibility to key members of senior leadership & associated departments and will be responsible for daily collecting of facility data specific to Outpatient eligibility for trending purposes.
• Implement the components of the Step-Down program with a thorough understanding of the Inpatient workflow process, as it pertains to case management and discharge planning.
• Responsible for maintaining up-to-date information in MedSeries 4/MIDAS/MEDIK, including documentation of daily contacts and accurate account information.
• Performs other duties as assigned/required by this position.

Skills

Communication

Organization

Multitasking

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Responsibilities

Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our four outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active-duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression.

Visit us online at:

The Account Manager directly serves as the liaison between the facility, the community, and referring agencies. This role is directly responsible for creating demand for the facility's services, implementing the facility's strategic plan, enhancing the departmental and facility goals. As Step-Navigator is responsible for meeting with all eligible patients to discuss the benefits of Outpatient Services as part of their continuum of care treatment. The Stepdown-Navigator will be responsible for communicating eligibility to key members of senior leadership & associated departments and will be responsible for data collection and entry to Midas and implementing components of Playbook as needed. Time will be split 50/50 between the two duties.

Job Duties/Responsibilities:

• Act as a liason between the facility and referral sources and implement service-oriented action plans responsive to referral source needs, serves as resource and representative to the community, and conducts tours to key stakeholders.
• Responsible for communicating eligibility to key members of senior leadership & associated departments and will be responsible for daily collecting of facility data specific to Outpatient eligibility for trending purposes.
• Implement the components of the Step-Down program with a thorough understanding of the Inpatient workflow process, as it pertains to case management and discharge planning.
• Responsible for maintaining up-to-date information in MedSeries 4/MIDAS/MEDIK, including documentation of daily contacts and accurate account information.
• Performs other duties as assigned/required by this position.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: uhsguest.com

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies and in 2025, listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com . From Fortune, 2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Qualifications

Requirements:

• Bachelor's Degree in related field required
• Two (2) year experience in health care, business development or marketing environment with measurable business development results required.
• Valid driver's license and car insurance with an acceptable driving record in accordance with facility requirements.
• Understanding of the process for mental health referrals and treatment.
• Excellent communication, interpersonal, organizational, and service excellence skills.
• Detail oriented and able to multi-task and change directions quickly.
• Ability to communicate effectively both verbally and in writing in person, over the phone and in front of audiences.
• Presents oneself in a positive and professional manner through appearance and conduct.
• Proficiency in Microsoft Office programs. Ability to apply technical and computer/software skills.
• Able to adjust personal schedule to accommodate the needs of the facility.

Employment with Emerald Coast Behavioral Hospital requires successful completion of a Level II background Screening. For additional information on this screening requirement, visit the Florida Care Provider Background Screening Clearinghouse Education and Awareness website at

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.