Business Development Center Representative (BDC)

Germain Ford of Beavercreek; Naples, Northern (FL, KY); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Match

Paid Vacation

Professional Development

Employee Discounts

Job summary

Germain Lexus of Naples is seeking a Business Development Center Representative (BDC) to connect buyers with the right vehicle information and scheduling. Based in Naples, FL, the role involves handling calls, chats, and emails while guiding customers to relevant resources and dealership options.

The ideal candidate has customer service experience, a collaborative mindset, and strong computer skills to use our CRM daily and support a fast-paced automotive retail environment.

Qualifications

• Minimum of 1 year of customer service experience.
• Excellent teamwork and collaborative attitude.
• Prompt, courteous, and professional demeanor.
• Strong computer skills and basic tech literacy.

Responsibilities

• Answer calls and set follow-up appointments.
• Respond to internet, phone and live chat inquiries using scripts.
• Provide initial vehicle information and direct customers to dealership resources.
• Follow up with leads not ready to book an appointment or no-show.
• Stay informed about the latest vehicles and technologies on the market.
• Participate in team and process development sessions with management.
• Use CRM tracking system daily.

Skills

Customer service experience

Team player with collaborative mindset

Prompt and courteous demeanor

Strong computer skills

Tools

CRM software

Job description

Germain Lexus of Naples

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

Business Development Center Representative (BDC)

Naples, FL

As a Business Development Center Representative (BDC), you are the link between the buyer and their future vehicle. You will assist the customer with questions regarding perspective vehicles and their ability to purchase.

Responsibilities:

• Answer customer calls and establish follow-up appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Follow up with leads that are not ready to make an appointment or no-show
• Stay abreast of the newest vehicles and technologies on the market
• Participate in team and process development sessions – keeping positive relationships with teammates, sales team and dealership management
• Utilize CRM tracking system daily

Requirements:

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Strong computer skills

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.