Business Development Center Manager

Fieldsbmwlakeland; Winter Park (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic customer service expert to lead their BDC team. This role involves training staff, ensuring exceptional customer care, and managing multiple locations. The company values its employees, offering competitive wages and numerous benefits, including health insurance and growth opportunities. If you have a passion for customer service and leadership, this is an exciting opportunity to make a significant impact in a supportive environment.

Benefits

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Qualifications

• 3+ years of management experience in a business development call center.
• Strong computer skills and ability to multitask.

Responsibilities

• Hire and train team members to ensure high customer care standards.
• Process payments and handle customer inquiries efficiently.

Skills

Customer Service

Management Experience

Communication Skills

Organizational Skills

Microsoft Office Suite

Tools

Microsoft Office

Job description

Are you a positive person with a passion for serving customers and a leader that others can learn from? The Fields Auto Group is looking for a top-level customer service expert to run our BDC and train our team to be the best!

Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company.

What We Offer

· Medical

· Dental

· Vision

· Short- and Long-Term Disability

· Paid Basic Life Insurance

· 401(k) Plan

· Competitive wages

· Growth opportunities

· Employee vehicle purchase plans

· Family owned and operated

· Health and wellness

· Saturday Lunches

· Discounts on products and services

RESPONSIBILITIES:

· Hire and train your team. Make sure that all team members understand their role and the importance of customer care, productivity and professionalism at all times.

· Appointment confirmation 24 hours prior to scheduled appointment.

· Processing payments and invoicing and other miscellaneous office duties

· Provide basic information to callers who have general inquiries

· Follow up calls to maintain high satisfaction rating with guests

· Review heat cases with management team

· Handle customer complaints with integrity and poise

· Provide general administrative and clerical support including mailing, scanning, faxing and copying

· Maintain office supplies for your team

· This department will oversee Orlando MINI, Fields BMW Daytona Beach, Winter Park, South, and Lakeland locations.

QUALIFICATIONS

· At least three years’ management experience in a business development call center.

· Automotive experience a plus!

· Team player attitude

· Prompt and courteous

· Enthusiastic personality

· Must have strong computer skills

· Willing to submit to a pre-employment background check

· Excellent communication and organizational skills

· Experience using Microsoft Office suite

· Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously

· Hours for this position are Full Time