Business Development Center Manager

Thermo Fisher Scientific; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading organization in the scientific realm seeks a BDC Manager to spearhead business strategies and enhance customer engagement in analytical testing. This position requires over 8 years of experience, focusing on lab management and customer experience initiatives. Joining Thermo Fisher Scientific means contributing to a healthier, cleaner, and safer world in a vibrant and innovative company culture.

Benefits

Competitive remuneration

Annual incentive plan bonus

Healthcare benefits

Employee benefits package

Qualifications

• 8+ years of market development experience focusing on analytical testing.
• Extensive experience in Customer Experience/Excellence Center preferred.
• Self-motivated and collaborative in a cross-functional environment.

Responsibilities

• Develop business strategies for upsell and cross-sell opportunities.
• Coordinate lab safety compliance and asset management.
• Conduct periodic reviews and participate in site audits.

Skills

Customer Experience

Analytical Testing

Interpersonal Skills

Team Collaboration

Education

Degree in Science or Engineering

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

At Thermo Fisher Scientific Inc., we are offering an outstanding opportunity to lead our Business Development Center (BDC) as a BDC Manager in Hyderabad. This role is ideal for an ambitious professional ready to contribute to our world-class mission of making the world healthier, cleaner, and safer!

Roles and Responsibilities:

• Develop business strategies to identify and capitalize on upsell and cross-sell opportunities, supporting the South Asia business.
• Drive business opportunities for lab space and equipment rentals.
• Partner with lab owners to build programs for our BDC online education center and design training for Thermo Fisher product utilization.
• Lead and implement programs and events in collaboration with Commercial and Marketing leaders, and respective business units.
• Develop quarterly customer outreach programs to acquire new customers, engage existing customers, and meet customer needs.
• Coordinate end-to-end processes to ensure the successful hosting and delivery of planned activities.
• Manage BDC facility and lab safety, ensuring compliance and adoption of processes.
• Lead BDC lab asset management, including equipment validation and servicing, and quality management systems.
• Conduct periodic reviews of laboratory protocols, perform critical risk assessments, and maintain good laboratory SOPs.
• Prepare for and participate in site audits, maintain relevant certifications, and develop corrective measures based on feedback.
• Ensure the BDC facility operates within the annual operating budget.
• Provide regular reporting on BDC business targets and results.
• Support communication with the BDC steering committee and key personnel.
• Drive continuous improvement to ensure BDC relevance to current and future customer needs.

Education:

• A degree or equivalent experience in any science or engineering field.

Experience:

• 8+ years of relevant experience in market development, with a focus on laboratories involving analytical testing or research and development.

Knowledge, Skills, and Abilities:

• Extensive experience in Customer Experience/Excellence Center or equivalent is preferred.
• Strong understanding of customer needs, particularly in the analytical testing arena.
• Self-motivated, team-oriented, collaborative, and skilled in working in a matrixed and cross-functional environment.
• Excellent interpersonal skills (oral and written).

Benefits:

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides employment with an innovative, forward-thinking organization and outstanding career and development prospects. We offer a vibrant company culture that stands for integrity, intensity, involvement, and innovation!

Join Thermo Fisher Scientific, where each of our 100,000 outstanding minds has an exceptional story to tell. Apply today http://jobs.thermofisher.com.