Business Development Agent

budclary; Longview (WA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k)

PTO & Holidays

Employee discounts

Referral bonus

Job summary

Bud Clary Auto Group in Washington State seeks a friendly BDC Agent to handle inbound and outbound customer communications by phone and email, schedule appointments, and support management with product knowledge.

You will work within a high-energy, family-owned culture that rewards service excellence, with benefits including health insurance, a 401(k), PTO from day one, and a performance-driven pay structure.

Qualifications

• High school diploma or GED.
• Preferred one-year experience in an office environment.
• Bilingual English and Spanish a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries by email and phone.
• Use dealership templates to communicate with customers.
• Schedule, log and confirm appointments with customers.
• Relay customer information to the Manager when an appointment is scheduled.
• Maintain knowledge of dealership products and services.

Skills

Customer communication

Telephone & Email etiquette

Bilingual (EN/ES) a plus

Education

High school diploma or GED

Job description

At Bud Clary Auto Group, a family-owned dealership network in Washington State, our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service, fostering loyalty and growth since 1959.

The primary tasks of a BDC Agent are, but not limited to: Communicating effectively by telephone and by e-mail with customers, co-workers, and management (this will include both inbound and outbound communications) and to schedule appointments for customers. The BDC Agent continually upgrades the knowledge of dealership products and services for the benefit of the customer.

BENEFITS

• Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
• Retirement Plans: 401(k).
• PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.
• Employee discounts
• Referral bonus program

PAY

• $18.00 an hour plus commission

ESSENTIAL DUTIES

• Respond to all customer inquiries promptly, professionally and effectively.
• Utilize established dealership templates to communicate with customers by e-mail and telephone.
• Schedule, log and confirm appointments with customers.
• Communicate customer information to the Manager when an appointment is scheduled.
• Continually studies products, services and manufacturer information to enhance BDC Agent’s ability to assist customers.
• Has thorough knowledge of all dealership products and services.
• Constantly study used vehicle inventory on a weekly basis.
• Understand pertinent dealership processes.
• Comply with all customer handling and marketing functions as identified and directed by the Manager.
• Communicate with the Manager any/all potential customer issues or problems.
• Perform all outbound campaigns as directed by the Manager.
• Maintains professional manner and appearance.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• Preferred one-year experience in an office environment, or related experience.
• Bilingual, English and Spanish a plus

PHYSICAL DEMANDS

This job requires sitting for long periods of time, standing, talking clearly, hearing both in person and over the telephone, use of hands to operate office equipment, and must be able to reach with both hands and arms. The employee is occasionally required to walk, bend, or lift up to twenty-five pounds. Vision abilities required by this job include close vision and the ability to adjust focus.

Equal Employment Opportunity

Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees.

E-Verify

Bud Clary Auto Group uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Location

Longview, WA