Business Development Administrator

Senior Care Therapy, LLC; Baltimore (MD); On-site; USD 54,000 - 76,000; Full time

Job summary

Senior Care Therapy, LLC is seeking a Business Development Administrator in Baltimore, MD to support the growth team. You will coordinate conferences/events, assist with onboarding of new facilities, manage CRM records, and liaise between operations, clinical teams, facility leadership, and sales.

The role emphasizes organization, communication, and relationship management to drive client retention and market expansion, with occasional travel to conferences and meetings.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of two (2) years of administrative, sales support, or business development support experience.
• Experience in healthcare, behavioral health, or skilled nursing environments preferred.
• Experience coordinating conferences, events, or business travel preferred.
• Experience with CRM platforms, HubSpot preferred.

Responsibilities

• Provide administrative support to the Business Development team.
• Assist with scheduling meetings, maintaining calendars, coordinating customer communications, and follow-up activities.
• Prepare reports, presentations, and business development materials.
• Maintain records and activity tracking within CRM and company systems.
• Coordinate internal communications related to growth initiatives and onboarding activities.
• Manage conference and event logistics, including registration and materials.
• Coordinate travel, hotel, transportation, and event schedules.
• Conduct pre-conference outreach to schedule meetings with prospective customers.
• Monitor travel budgets and support cost-effective planning.

Skills

Highly organized

Excellent written/verbal communication

CRM proficiency

Microsoft Office proficiency

Customer-service mindset

Independent and team player

Discretion with confidential data

Education

Associate’s or Bachelor’s degree preferred

Tools

HubSpot

CRM systems

Microsoft Office (Outlook/Word/Excel/PowerPoint)

Job description

The Business Development Administrator provides operational, administrative, and relationship management support to the Business Development team. This role is responsible for coordinating conference and event activities, supporting new facility onboarding processes, maintaining customer relationships, assisting with contracts and credentialing, and ensuring seamless execution of business development initiatives. The Business Development Administrator serves as a key liaison between operations, clinical teams, facility leadership, and the sales organization to support growth, client retention, and market expansion.

Essential Functions:

Business Development Administrative Support

• Provide administrative support to the Business Development team.
• Assist with scheduling meetings, maintaining calendars, coordinating customer communications, and managing follow-up activities.
• Prepare reports, presentations, meeting materials, and business development documentation as needed.
• Maintain accurate records and activity tracking within CRM and other company systems.
• Coordinate internal communications related to growth initiatives and onboarding activities.

Conference and Event Coordination

• Manage conference and event logistics, including registration, marketing materials, booth coordination, and attendee tracking.
• Coordinate travel arrangements, hotel accommodations, transportation, and event schedules for Business Development team members.
• Conduct pre-conference outreach to schedule meetings with prospective customers and invite attendees to company-sponsored events and booth activities.
• Manage post-conference follow-up communications, meeting scheduling, and lead tracking activities from conferences.
• Coordinate event-related marketing materials and promotional activities.

Travel and Logistics Coordination

• Track conference deadlines, registration requirements, and sponsorship deliverables to ensure timely completion.
• Coordinate shipment and delivery of booth materials, promotional items, marketing collateral, and event supplies to conference venues.
• Assist with planning annual conference calendars and maintaining event schedules for the Business Development department.
• Coordinate team dinners, customer engagement events, networking receptions, and meeting locations during conferences and trade shows.
• Monitor travel budgets and provide administrative support to help maximize cost-effective travel planning.

Customer and Facility Relationship Management

• Maintain regular communication with facility leadership and key stakeholders after the contract is sent to ensure smooth launch.
• Conduct structured customer follow-up calls at 30-, 60-, and 90-day intervals following implementation or service launches.
• Monitor leadership transitions and organizational changes within facilities and corporations to identify expansion opportunities via LinkedIn and relationships for growth opportunities.

New Facility Onboarding Support

• Coordinate onboarding activities for newly contracted facilities.
• Assist with obtaining and tracking contract documentation.
• Facilitate EMR access and integration requests and onboarding requirements for clinical and operational teams.
• Support credentialing and enrollment processes for new facilities.
• Coordinate communication between internal departments and facility leadership during implementation.
• Monitor onboarding milestones to ensure timely facility launch and operational readiness.

Facility Launch Support

• Assist with planning and execution of new facility launches.
• Support project timelines and implementation checklists.
• Participate in launch meetings when needed.

Lead Development and Market Support

• Follow up with conference attendees who were not engaged onsite to schedule future conversations.
• Contact individuals who participate in raffles, booth activities, or marketing campaigns and facilitate introductions to the appropriate Business Development representative.
• Support business development efforts at networking events or health fairs in markets without dedicated field coverage.
• Identify opportunities resulting from leadership movement between organizations and facilities.
• Gather market intelligence and customer feedback to support strategic growth initiatives.

N/A – this is an individual-contributor role with no direct reports.

Qualities & Skills:

• Highly organized, with strong attention to detail and the ability to manage multiple priorities and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Professional, customer-service-oriented demeanor in interactions with facility leadership, customers, and internal teams.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and CRM systems.
• Strong follow-through, responsiveness, and sense of ownership over assigned tasks.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Discretion in handling confidential business and customer information.

Education & Experience:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of two (2) years of administrative, sales support, or business development support experience.
• Experience in healthcare, behavioral health, or skilled nursing environments preferred.
• Experience coordinating conferences, events, or business travel preferred.
• Experience with CRM platforms, Hubspot Preferred
• Ability to travel occasionally for conferences, trade shows, and events.

Key Performance Indicators:

• Timely completion of onboarding and credentialing support activities.
• Successful coordination of conferences and events.
• Completion of 30-, 60-, and 90-day customer follow-ups.
• Lead follow-up and conversion support metrics.
• Accuracy and completeness of CRM and administrative documentation.
• Responsiveness to Business Development team support requests.