Business Development

Provident Healthcare Consulting; Fort Wayne (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Vision

Vacation plan

PTO

Tuition Reimbursement

Recognition program

Mileage reimbursement

Cell phone allowance

Job summary

Strive Recovery is seeking a focused Business Development Representative to drive referral growth across Indiana markets. You will build relationships with hospitals, clinics, and community organizations while representing the program at events and coordinating educational sessions.

The role emphasizes building a robust referral pipeline, maintaining CRM records, and collaborating with Admissions and Clinical teams to optimize patient placement and census growth.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Minimum 2 years in business development or healthcare sales.
• Valid driver’s license and reliable transportation.
• Ability to travel extensively throughout Indiana.
• Strong communication, presentation, and networking skills.
• Experience managing a sales territory and referral pipeline.
• Proficiency with CRM systems and Microsoft Office.
• Experience in substance use disorder treatment, behavioral health, healthcare, or hospital outreach preferred.
• Knowledge of Indiana behavioral health systems and referral networks preferred.
• Existing professional relationships within target markets preferred.

Responsibilities

• Develop and execute a strategic business development plan for Indiana markets.
• Cultivate referral relationships with hospitals, FQHCs, and providers.
• Represent the program at community events and deliver educational sessions.
• Coordinate facility tours and trainings for referral sources.
• Maintain CRM records and provide weekly activity reports.
• Meet or exceed business development goals and KPIs.

Skills

Communication

Networking

Presentation

Sales experience

CRM proficiency

Microsoft Office

Education

Bachelor’s degree preferred

Equivalent experience considered

Tools

CRM systems

Microsoft Office

Job description

Position Summary

We are committed to transforming lives through compassionate, evidence-based behavioral health and addiction services. As we grow, we are seeking dedicated professionals who are ready to elevate care and make a difference every day.

Job Responsibilities

Territory Development & Referral Growth

• Develop and execute a strategic business development plan for assigned Indiana markets.

• Maintain a consistent presence within priority target markets:

  • Indianapolis/Marion County

  • Fort Wayne

  • St. Joseph County (South Bend/Mishawaka)

  • Elkhart County

  • Rural Northeast Indiana

• Identify, prospect, and cultivate new referral relationships.

• Grow referral volume and admissions through targeted outreach and relationship management.

• Analyze market opportunities, referral trends, and competitor activity.

• Maintain an organized referral source database and pipeline.

Relationship Management

• Build and maintain relationships with:

  • Hospitals and emergency departments

  • Behavioral health providers

  • Primary care physicians

  • Federally Qualified Health Centers (FQHCs)

  • Community Mental Health Centers

  • Probation, parole, and specialty courts

  • Department of Child Services (DCS)

  • Employers and EAPs

  • Recovery residences and sober living programs

  • Community-based organizations

• Conduct regular face-to-face meetings with referral sources.

• Serve as the primary point of contact for referral partners.

• Respond promptly to referral inquiries and service concerns.

Community Outreach & Marketing

• Represent substance abuse residential program at community events, conferences, coalition meetings, and networking functions.

• Coordinate facility tours and educational presentations.

• Deliver training and educational sessions regarding addiction treatment services and levels of care.

• Increase community awareness of substance abuse residential programs and outcomes.

• Assist in developing local marketing campaigns and outreach initiatives.

Admissions Collaboration

• Partner closely with Admissions and Clinical teams to facilitate smooth referral processes.

• Assist referral sources with patient placement and treatment access.

• Monitor referral conversion rates and identify barriers to admission.

• Support census stabilization and growth initiatives.

Reporting & Accountability

• Document all outreach activities within CRM systems.

• Maintain accurate referral source records and contact notes.

• Provide weekly reports on:

  • Referral activity

  • New relationships established

  • Admissions generated

  • Market trends

  • Competitor intelligence

• Meet or exceed established business development goals and KPIs.

Key Performance Indicators (KPIs)

The Business Development Representative will be evaluated on:

• Monthly referral volume

• Monthly admissions generated

• Referral-to-admission conversion rate

• New referral sources developed

• Face-to-face appointments completed

• Community presentations conducted

• CRM documentation compliance

• Territory coverage and market penetration

• Census growth contribution

Benefits

• Competitive Salary

• Medical, Dental and Vision plan

• Vacation plan

• Paid Time Off

• Tuition Reimbursement

• Positive work environment

• Regular staff Appreciation and Recognition

• Mileage reimbursement or vehicle allowance

• Cell phone allowance

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.

• Minimum 2 years of business development, healthcare sales, behavioral health, or addiction treatment experience.

• Valid driver’s license and reliable transportation.

• Ability to travel extensively throughout Indiana.

• Strong communication, presentation, and networking skills.

• Experience managing a sales territory and referral pipeline.

• Proficiency with CRM systems and Microsoft Office.

• Experience in substance use disorder treatment, behavioral health, healthcare, or hospital outreach.

• Knowledge of Indiana behavioral health systems and referral networks.

• Existing professional relationships within target markets.

• Experience working with Medicaid, commercial insurance, and managed care organizations.

Strive Recovery is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employees; free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.

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