Business Customer Service Representative

Maplewoodmarketinginc; Concord (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

A growing company is seeking a Business Customer Service Representative responsible for leading the marketing efforts and enhancing consumer engagement. The role involves strategic planning, overseeing customer programs, and collaborating with teams to drive growth in a competitive market. Ideal candidates will have a background in customer service or sales with strong communication skills.

Qualifications

• 1-2 years experience in a customer-facing role or sales environment.
• Excellent public speaking skills.
• Ability to commute to the office daily.

Responsibilities

• Direct and manage marketing inquiries to optimize product planning.
• Provide strategic direction for communication objectives.
• Build brand equity and enhance customer data for growth.

Skills

Public speaking

Education

High School Diploma or GED

Bachelor’s Degree in Communications or related field

Job description

Business Customer Service Representative

Business Customer Service Representative

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The Business Customer Service Representative is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction, and day-to-day management of the function. The Business Customer Service Representative will be responsible for building the brand and growth strategy for the business. They will oversee customer plans and marketing to allocate resources across assigned programs. They will also provide advice and guidance to various operating units to ensure overall marketing effectiveness.

Essential Functions Of The Business Customer Service Representative

• Plan, initiate and direct marketing inquiries to determine trends, industry needs and customer preferences to optimize product and related service planning, to develop target markets, and recommend business development strategies.
• Participate in the development of business plans.
• Provide strategic direction to ensure a full understanding of communications objectives.
• Build brand equity with consumers, franchisees and employees to maintain the company’s differentiation in the marketplace.
• Enhance existing customer/market data to build a customer base, to increase the rate of repeat customers, reduce defectors and cross-market among all channels
• Provide direction to cross-functional teams in the development & deployment of specific marketing programs to drive targeted revenue, including idealization, testing & operational impact.
  
  

Requirements Of The Business Customer Service Representative

• Bachelor’s Degree in Communications or related field preferred but not required
• High School Diploma or GED Required
• 1-2 years experience in a customer-faced role or sales environment
• Excellent public speaking skills
• Must be able to commute to the office daily
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Marketing Services

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