Business Control Manager- Technology Risk & Regulatory Lead

Bank of America; Pennington (AL); On-site; USD 125,000 - 179,000; Full time

Job summary

Bank of America is seeking a GMT Technology Risk Lead to drive risk management across CIO teams, focusing on GenAI platforms and technology governance. You will partner with technology leadership to identify and mitigate operational risks and ensure adherence to enterprise standards.

The role requires strong communication, strategic thinking, and cross-functional collaboration to deliver robust risk controls and timely issue resolution across the organization.

Qualifications

• 5+ years of internal control, regulatory, audit, risk, compliance or relevant work experience within a financial services or technology organization.
• 3+ years of professional domain expertise in a technical discipline, such as data management, artificial intelligence and/or information security.
• Excellent written and verbal communication skills for audiences from executives to junior analysts.
• Ability to connect the dots and perform thematic analysis across information.
• Demonstrated accountability, ownership, and ability to drive change across stakeholders.

Responsibilities

• Leads assessment of design and effectiveness of risk and control environments to support Client Operational Services and ensure adherence to enterprise standards.
• Performs monitoring and testing of controls, identifies issues, and drives remediation.
• Leads implementation of optimized controls and enhanced QA practices to support business continuity.
• Manages performance and productivity of team members conducting quality inspection reviews.
• Ensures timely QA activities, control execution, case management, and results reporting.
• Manages and reviews operations frontline responses for regulatory exams, internal audits, and other reviews.
• Ensures data accuracy and captures information for inspection metrics to support governance for dashboards.

Skills

Controls Management

Risk Management

Stakeholder Management

Strategy Planning and Development

Quality Assurance

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Oral Communications

Education

Bachelor’s degree in a relevant field

Master’s degree (preferred)

Tools

MS Office 365

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Global Technology Risk Management is seeking a leader who will drive Risk Management activities in support of GMT’s Emerging Technology and COO leaders.The ideal candidate is motivated, passionate, intellectually curious, balances priorities, focuses on flawless execution, and enjoys team successes. This role will support emerging areas of importance and risk tied to GenAI platforms such as Orchestra and Digital Assets, while also supporting the GMT COO who is responsible for ensuring effective and efficient Application Governance that supports on-time completion of compliance activities.This role provides an opportunity to work with peers across CIO teams within Global Technology, as well as exposure to technology senior leaders.

The GMT Technology Risk Lead candidate will deliver effective risk management by partnering with technology leadership and their teams to apply subject matter expertise to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks. Candidate needs ability to identify and solve problems analytically by applying a mixture of risk and technology expertise to perform impact assessments, identify root causes in support of the technology control activities, and drive risk reduction for their portfolio. They will be responsible for monitoring the health of issues through their lifecycle, including action plan development and validation through approval reviews for their designated portfolio.

The candidate will monitor the health of key risk metrics and help drive the identification of root cause of non-performance.The role requires strong communication and leadership skills including the ability to engage effectively with senior internal and external constituents and stakeholders. Further the candidate must have the ability to drive collaboration with teammates across organizations (Technology, Operations, Audit, GCOR, GIS etc.) and with the management team to identify opportunities to improve control and reduce risk.

The candidate will drive and/or support a variety of functions/routines to support a robust and sustainable risk culture across the technology team including adherence to enterprise-wide standards including but not limited to: CIO Key Risk Reviews (KRR), Issue Management routines, Risk Framework support, Quality Assurance support, Technology Risk Assessments and Exam Engagement support.

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications

• 5+ years of internal control, regulatory, audit, risk, compliance or relevant work experience within a financial services or technology organization
• 3+ years of professional domain expertise in a technical discipline, such as data management, artificial intelligence and/or information security
• Communicates complex technical subject matter into clear, concise language suited for various audiences ranging from executives to junior analysts; strong writing/communication skills to convey outcomes to stakeholders
• Can “connect the dots” to demonstrate ability to identify and perform thematic analysis
• Demonstrated increasing levels of accountability and ownership
• Demonstrated ability to operate as a change ambassador by advocating across diverse stakeholders groups
• Strong relationship management and collaboration skills with the ability to influence and motivate teams, stakeholders and peers to build consensus and solve problems
• Comfortable with ambiguous situations capable of analyzing, simplifying and collaborating to solve complex problems
• Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
• Detail oriented with an ability to review documentation for accuracy and report on the status of risk reviews
• Ability to coordinate and drive execution of priorities and meet deadlines to adhere with policies and standards
• Understand complex issues and drives timely decisions, knowing when to engage others for additional input, and when to act independently
• Excellent facilitation and presentation skills
• Knowledge of Technology Domain discipline(s)
• Basic knowledge of MS Office 365 products

Desired Qualifications

• Bachelor’s and/or Master’s degree and/or relevant work experience
• Cybersecurity related, CISSP, CRISC, CISA, CISM certification or similar
• Prior operational risk or compliance experience in the technology arena
• Detailed, bank-specific risk management and governance experience
• Ability to work with technical and non-technical business owners

Skills

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$125,000.00 - $178,700.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.