Third-Party Business Controls Manager

Bank of America; Town of Charlotte (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a seasoned professional to lead internal control discipline and operational excellence within a Global Risk Management function. You will drive third party risk management processes, monitor controls, and implement QA enhancements to ensure regulatory and enterprise standards are met.

This role acts as the primary liaison to department managers for major change initiatives. You will influence across the organization, prepare executive materials, and support governance

Qualifications

• 5+ years of third party management experience is required.
• Experience presenting to senior leaders and constructing executive level reporting.
• Strong time management, organizational, and prioritization skills.
• Excellent relationship management and interpersonal abilities.

Responsibilities

• Leads assessment of design and effectiveness of risk and control environment to support Client Operational Services.
• Performs monitoring and testing of controls and identifies issues for remediation.
• Leads implementation of optimized controls and QA practices to support business continuity.
• Manages performance and productivity of team members conducting quality inspections.
• Ensures timely QA activities, control execution, case management and results reporting.
• Oversees operations front line responses for regulatory exams and audits.
• Ensures data accuracy for inspection metrics and governance dashboards.

Skills

Controls Management

Risk Management

Stakeholder Management

Strategy Planning

Continuous Improvement

Data Analysis

Monitoring, Testing

Quality Assurance

Problem Solving

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. The Global Risk Management Third-Party Management team is accountable for optimal performance and risk management of all third parties in the Global Risk Management organization, enabling the delivery of excellent products and services to our teammates.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications:

• 5+ years of third party management experience
• Experience presenting to senior leaders and proficiency in constructing executive level reporting
• Self-starter, highly organized, excellent time management skills and ability to juggle multiple, competing priorities
• Exhibit strong relationship management and interpersonal skills
• Ability to Influence horizontally and vertically across the organization and across diverse audiences
• Sound organizational, analytical, oral and written communication skills
• Ability to manage competing priorities without compromising deadlines
• Ability to organize and synthesize information

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift:

1st shift (United States of America)

Hours Per Week:

40