Business Control Manager - Global Payment Operations Business Controls

Bank of America; Richmond (VA); On-site; CAD 133,000 - 224,000; Full time

Job summary

Bank of America seeks a senior leader in Quality Control within Global Payment Operations to design and drive the GPO testing program. The role focuses on establishing governance, improving testing coverage, and ensuring alignment with enterprise standards.

The successful candidate will lead cross-functional efforts with Risk, Audit, and business stakeholders, oversee control testing, and foster a culture of continuous improvement and strong risk management throughout the organization.

Qualifications

• Minimum of 5 years of experience in Audit, Compliance, or Risk in a large financial services company.
• Ability to operate effectively in ambiguity and build a function, operating model, and team from the ground up.
• Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups.
• Excellent interpersonal and relationship-building skills with the ability to collaborate and influence.

Responsibilities

• Assesses current-state testing landscape and establishes future-state Quality Control function, including governance and capability development.
• Designs and executes the GPO Quality Control strategy and continuous improvement of testing program.
• Leads change efforts to implement target-state testing across FLUs, Risk, Audit, and EIT.
• Oversees timely execution of testing activities and reporting of results.
• Establishes reporting and governance routines for senior leadership visibility into testing coverage and risks.

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Job description

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team. Within GPO, the Business Risks and Controls (BRC) function assesses risk and control practices across GPO to ensure adequate effectiveness and provides subject matter expertise to support end-to-end issue management and Risk, Audit, and regulatory engagement and exam management.

Responsibilities:

• Assesses the current-state testing landscape and establishes the future-state Quality Control function, including organization design, governance, operating model, procedures, reporting, and capability development
• Designs and executes the GPO Quality Control strategy, including governance and continuous improvement of the testing program
• Leads organizational change efforts required to implement the target-state testing strategy across FLUs, Process Owners, Risk, Audit, and Enterprise Independent Testing (EIT)
• Conducts a comprehensive assessment of existing testing activities across GPO to identify gaps, overlaps, ownership ambiguities, and opportunities to increase efficiency
• Defines testing standards, methodologies, and governance requirements, including criteria for when testing is required and appropriate testing approaches based on risk
• Leads the development and maintenance of a centralized GPO testing inventory, including oversight of test creation, modification, retirement, and ownership
• Leads GPO readiness for Operations Risk 2.0 by defining future-state testing ownership, optimizing testing coverage, and ensuring efficient alignment between GPO and EIT responsibilities
• Drives rationalization of testing activities to eliminate duplicative, administrative, and low-value testing while strengthening risk coverage
• Oversees timely execution of monitoring and testing activities including control execution, case management, and results reporting
• Identifies thematic and horizontal control weaknesses through analysis of testing results and recommends corrective actions to strengthen the control environment
• Leads implementation of testing-related enhancements across GPO, including coordination with Process Management, Issue Management, and business stakeholders
• Establishes reporting and governance routines to provide senior leadership with transparency into testing coverage, results, emerging risks, and remediation activities
• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Serves as the primary subject matter expert for quality control, testing strategy, and testing governance across GPO
• Possesses a strong ability to influence business partners, Risk, Audit, and regulators
• Manages the performance and productivity of team members that conduct quality inspection reviews

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments
• Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and team from the ground up
• Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups
• Strategic, logical, and creative thinker with a demonstrated ability to synthesize information to craft meaningful, crisp, tailored, and thematic messaging for the highest levels of management
• Excellent interpersonal and relationship building skills, with a strong ability to collaborate, partner, and influence
• Experience or proven ability to build and modify process design for ongoing process improvement
• Effective project manager who can lead and execute with a positive, energetic attitude
• Strong oral and written communication skills, including the ability to communicate effectively with leadership, Risk, and Audit on a regular basis in a clear and concise manner
• Highly organized and detail oriented

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100)

Pay and benefits information

Pay range

$95,900.00 - $162,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.