Business Change Director - Strategic Account Management & Growth

The Elevance Health Companies, Inc.; Indianapolis (IN); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Elevance Health is seeking a Business Change Director for Strategic Account Management & Growth to lead large-scale change initiatives, drive enterprise goals, and coordinate cross-functional teams across client reporting, performance monitoring, and business improvement.

This role favors a BA/BS with 10+ years of change management experience in health insurance or related fields; Master’s degree preferred.

Qualifications

• Requires a BA/BS in a related field and minimum of 10 years managing mid to large-scale change initiatives.
• Master’s degree preferred.
• Experience supporting commercial health insurance, employer groups, or client-facing initiatives preferred.
• Strong project management, cross-functional teamwork, and reporting skills preferred.

Responsibilities

• Identify and implement projects and programs aligned with enterprise goals.
• Lead cross-functional teams and manage timely deliverables.
• Design reporting frameworks and processes to support client needs.
• Coordinate operating plan execution with client reporting and performance monitoring.

Skills

Project management

Change management

Stakeholder management

Business analysis

Leadership

Education

BA/BS in related field

Master's degree preferred

Job description

Anticipated End Date: 2026-11-09 Position Title: Business Change Director - Strategic Account Management & Growth Job Description: Business Change Director - Strategic Account Management & Growth

Location:

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Business Change Director is responsible for working with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals, including client reporting, performance monitoring, and business improvement initiatives.

How you will make an impact:

May specialize in one area of organization effectiveness (planning, project portfolio, or culture/change) or be assigned to directly support a business unit and ensures activities are aligned with corporate strategy. Identifies potential issues, project change, and scope data. Leads efforts to identify best practices. Identifies impacted parties, business partners, and resources required. Develops and designs processes, reporting frameworks, and systems that support business and client needs. Designs methods for integrating functions and processes. Conducts cost/benefit analyses. Builds support for business change throughout the business unit. Provides process, project, and change management methodology coaching/consulting support to both local and enterprise wide initiatives. Leads project prioritization, scheduling, and tracking of key deliverables and follow-up activities for the business unit. Provides expertise to the business areas in culture/change management activities. Provides expertise in process planning and portfolio management activities. Supports execution of the operating plan, including client reporting, performance monitoring, and coordination of recommended initiatives.

Minimum Requirements:

Requires a BA/BS in a related field and minimum of 10 years managing mid to large-scale change/project initiatives; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

Experience supporting commercial health insurance, employer groups, national accounts, or client-facing business initiatives preferred. Demonstrated project management experience managing mid- to large-scale business projects, programs, and initiatives, including coordinating cross-functional teams, managing timelines, and ensuring timely completion of deliverables preferred. Experience developing and managing standardized client reporting packages, presentations, and employer-facing materials preferred. Ability to collaborate with data and analytics teams to identify performance trends, develop actionable recommendations, and support business improvement initiatives preferred. Experience coordinating stakeholder meetings, tracking action items, and monitoring progress against client recommendations and business objectives preferred. Knowledge of business planning, process improvement, and project management methodologies preferred. Master’s degree preferred.

Job Level:

Director Equivalent

Workshift:

1st Shift (United States of America)

Job Family:

BSP > Business Support

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Elevance Health is an Equal Opportunity Employer/Disability/Veterans.