Business Banking Relationship Manager II

Citizens Bank; Conshohocken (Montgomery County); On-site; USD 90,000 - 150,000; Full time

Job summary

Citizens Bank is seeking an experienced Commercial Relationship Manager to grow and deepen a portfolio of business banking clients with annual revenues from five to fifty million. You will collaborate across the enterprise to deliver tailored credit, liquidity, and treasury solutions, while focusing on client satisfaction and shareholder value.

Hours are Monday to Friday, 40 hours per week, in a fast-paced sales culture with community involvement and ongoing risk/compliance awareness.

Qualifications

• 4+ years in upper Business Banking/Lower Middle Market experience
• Completion of Commercial Credit Training
• Meaningful experience with moderately complex portfolios, customers, and transactions.
• Strong written and oral communication skills
• Strong knowledge of Salesforce and lending applications
• Strong customer service, satisfaction and retention
• Ability to identify needs, problem solve with consultative sales
• Strong negotiation skills and overcoming objections
• Following of prospects, customers and COIs
• Ability to self-generate and drive new business development
• Action oriented and self-accountable to superior results
• Strong understanding of risk and compliance
• Meaningful community involvement
• Strong understanding of core products and services
• Preferred undergraduate degree in business or finance

Responsibilities

• Manage, acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of five million to fifty million in annual revenue.
• Provide advisory led discussions to assess client needs and aspirations while positioning value added recommendations that drive customer delight and shareholder value.
• Engage COIs and internal partners across the bank to uncover and deepen new business opportunities.
• Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, fee income, customer service and satisfaction.
• Actively engage in significant community activity to expand potential customer base and exemplify our company credo and community commitments.

Skills

Business Banking

Credit Training

Customer relations

Communication skills

Lending knowledge

Negotiation

Prospecting

Risk & compliance

Community involvement

Product knowledge

Education

BS in Business or Finance

Tools

Salesforce

Job description

Description

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll acquire and deepen client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury solutions, and Wealth Management.

Primary responsibilities include

• Manage, acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of five million to fifty million in annual revenue.
• Provide advisory led discussions to assess client needs and aspirations while positioning value added recommendations that drive customer delight and shareholder value.
• Engage COI’s and internal partners across the bank to uncover and deepen new business opportunities.
• Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, fee income, customer service and satisfaction.
• Actively engage in significant community activity to expand potential customer base and exemplify our company credo and community commitments.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 4+ years in upper Business Banking/Lower Middle Market experience
• Completion of Commercial Credit Training
• Meaningful experience with moderately complex portfolios, customers, and transactions.
• Strong written and oral communication skills
• Strong knowledge of sales force and various lending applications
• Strong sense of customer service, satisfaction and retention.
• Adept at needs identification, problem solving and the consultative sales approach.
• Strong negotiation skills and the ability to overcome objections and adversity
• Following of prospects, customers and COIs
• Ability to self-generate and drive new business development
• Action oriented and self-accountable to superior results
• Strong understanding of risk and compliance
• Meaningful Community involvement
• Strong understanding of core products and services
• Preferred undergraduate degree in business or finance

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.