Business Banking Relationship Manager II

Citizens Bank; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

A financial services provider in Columbus seeks a Business Banking professional to manage and deepen commercial relationships. The role involves assessing client needs, driving business development, and engaging with community activities. Candidates should have over 4 years of relevant experience and a degree in business or finance. A strong customer service orientation and negotiation skills are essential.

Qualifications

• 4+ years in upper Business Banking/Lower Middle Market experience.
• Strong written and oral communication skills.
• Experience with moderately complex portfolios.
• Strong written and oral communication skills.
• Strong knowledge of Salesforce and lending applications.
• Customer service, satisfaction and retention focus.
• Needs identification, problem solving and consultative sales approach.
• Strong negotiation skills and overcoming objections.
• Follow prospects, customers and COIs.
• Ability to self-generate and drive new business development.
• Action oriented and self-accountable to superior results.
• Strong understanding of risk and compliance.
• Meaningful community involvement.
• Strong understanding of core products and services.
• Preferred undergraduate degree in business or finance.

Responsibilities

• Manage and deepen a portfolio of new and existing commercial customer relationships.
• Provide advisory led discussions to assess client needs.
• Engage with internal partners to uncover new business opportunities.
• Operate in a fast-paced, demanding sales culture with routines and goals for new loan and deposit generation, fee income, customer service and satisfaction.
• Actively engage in significant community activity to expand potential customer base and support commitments.

Skills

Commercial Credit Training

Sales force knowledge

Customer service

Negotiation skills

Problem solving

Risk & compliance understanding

Needs identification

Self-accountability

Education

Undergraduate degree in business or finance

Tools

Salesforce

Job description

Overview

Citizens is actively expanding and investing in the Columbus market as part of a strategic growth initiative within our Business Banking segment. We're excited to build strong partnerships and deepen our presence in the region. To support this momentum, we're seeking top-tier talent who are passionate about driving success and making an impact in their local communities.

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll acquire and deepen client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury solutions, and Wealth Management.

Responsibilities

• Manage, acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of five million to fifty million in annual revenue.
• Provide advisory led discussions to assess client needs and aspirations while positioning value added recommendations that drive customer delight and shareholder value.
• Engage COI’s and internal partners across the bank to uncover and deepen new business opportunities.
• Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, fee income, customer service and satisfaction.
• Actively engage in significant community activity to expand potential customer base and exemplify our company credo and community commitments.

Qualifications

• 4+ years in upper Business Banking/Lower Middle Market experience
• Completion of Commercial Credit Training
• Meaningful experience with moderately complex portfolios, customers, and transactions.
• Strong written and oral communication skills
• Strong knowledge of sales force and various lending applications
• Strong sense of customer service, satisfaction and retention.
• Adept at needs identification, problem solving and the consultative sales approach.
• Strong negotiation skills and the ability to overcome objections and adversity
• Following of prospects, customers and COIs
• Ability to self-generate and drive new business development
• Action oriented and self-accountable to superior results
• Strong understanding of risk and compliance
• Meaningful Community involvement
• Strong understanding of core products and services
• Preferred undergraduate degree in business or finance

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.