Business Banking Marketing Campaign Manager — Marketing Transformation Tools SME

JPMorganChase; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition reimbursement

On-site wellness centers

Job summary

JPMorgan Chase is seeking a Business Banking Marketing Campaign Manager specializing in Marketing Transformation Tools SME. You will orchestrate multi-channel campaigns from strategy to execution, partnering with cross-functional teams to support acquisition goals and champion new self-service marketing tools adoption.

You will troubleshoot, train, and refine best practices, ensuring flawless delivery and continuous process improvement for both immediate campaign success and long-term team

Qualifications

• Bachelor's Degree in Marketing or a related field.
• 2+ years of proven experience in digital, direct (print), and/or email marketing.
• Strong campaign execution discipline with stakeholder coordination, measurement alignment, and delivery rigor.
• Detail-oriented, fast-moving, and able to manage multiple initiatives under tight deadlines.
• Excellent written and oral communication skills.
• Hands-on proficiency in digital creative tools, including editing, QA, and asset prep (Photoshop, Illustrator, InDesign).

Responsibilities

• Build and deliver acquisition campaigns across digital, email, and other direct channels.
• Partner with stakeholders to align campaign objectives, execution details, measurement approach, and reporting.
• Optimize direct response marketing campaigns to enhance results, efficiency, and costs.
• Prioritize end-to-end customer experience with flawless campaign details.
• Maintain a strong QA and brand-compliance process.
• Assist campaign managers with development of creative assets and content iterations.
• Provide hands-on design support and production-ready file prep using Adobe Creative Cloud tools.
• Perform detailed creative QA to ensure accuracy and quality.
• Serve as SME for self-help, self-editing, and content-creation marketing tools and workflows.
• Establish best practices, templates, and how-to guidance for consistent execution.

Skills

Digital marketing

Campaign management

Stakeholder coordination

Adobe Creative Cloud

Education

Bachelor's degree in Marketing or related field

Tools

Photoshop

Illustrator

InDesign

Writer.ai

Job description

Shape the future of Business Banking growth one campaign at a time. Join a high-impact team driving acquisition campaigns across multiple channels while pioneering the adoption of cutting‑edge self‑service marketing tools. Your work will directly fuel customer acquisition and set the standard for marketing innovation across the business.

Shape the future of Business Banking growth one campaign at a time. Join a high‑impact team driving acquisition campaigns across multiple channels while pioneering the adoption of cutting‑edge self‑service marketing tools. Your work will directly fuel customer acquisition and set the standard for marketing innovation across the business.

As a Business Banking Marketing Campaign Manager-Marketing Transformation Tools SME within Business Banking you will orchestrate multi‑channel marketing campaigns from strategy and build to execution and performance tracking—ensuring every touchpoint delivers a seamless customer experience. You will collaborate closely with cross‑functional partners to launch initiatives that directly support Business Banking's acquisition goals, while also championing the team's adoption of new self‑service marketing tools. As the go‑to SME for these tools, you'll troubleshoot, train, and refine best practices, helping the team work smarter and faster. This dual focus on flawless delivery and continuous process improvement makes your contribution essential to both immediate campaign success and the team's long‑term evolution.

Job Responsibilities

• Build and deliver acquisition campaigns across digital, email, and other direct channels
• Partner with stakeholders to align campaign objectives, execution details, measurement approach, and reporting
• Optimize direct response marketing campaigns to enhance results, improve efficiency, and reduce costs
• Prioritize end‑to‑end customer experience, ensuring exceptional service and flawless execution of campaign details
• Maintain a strong controls environment and rigorous QA practices to support accuracy, brand quality, and compliance readiness
• Assist campaign managers with development of creative assets and content iterations to support campaign needs
• Provide hands‑on design support, editing, and production‑ready file preparation using Adobe Creative Cloud tools
• Perform detailed creative QA to ensure accuracy, quality, and adherence to brand standards
• Serve as SME for self‑help, self‑editing, and content‑creation marketing tools and workflows
• Establish best practices, templates, and "how‑to" guidance to enable consistent, high‑quality execution
• Support quality checks and strengthen adherence to brand standards through smart tool usage and sound judgment

Required Qualifications, Capabilities, And Skills

• Bachelor's Degree in Marketing or a related field
• 2+ years of proven experience in digital, direct (print), and/or email marketing
• Strong campaign execution discipline, including stakeholder coordination, measurement alignment, and delivery rigor
• Detail‑oriented, fast‑moving, and able to manage multiple initiatives simultaneously under tight deadlines
• Excellent written and oral communication skills
• Strong, hands‑on proficiency in digital creative tools, including the ability to directly edit, QA, and prepare assets for production (e.g., Photoshop, Illustrator, InDesign, Writer.ai)

Preferred Qualifications, Capabilities, And Skills

• Experience applying AI/tools to improve marketing quality, consistency, and speed
• Strong judgment on content readiness and accuracy

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long‑term.