Business Banking Associate — Frontline Support & Growth

Minnwest Bank; Lewiston (MN); On-site; USD 298,939 - 343,022; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

401(k) with Employer Match

Paid Holidays

Paid Vacation

Parental Leave

Disability & Life Insurance

Tuition Reimbursement

EAP - Employee Assistance Program

Volunteer Time Off

Job summary

Minnwest Bank is seeking a full-time Business Banking Associate for the Lewiston location. This administrative role supports frontline customer experience by coordinating between customers and bankers to ensure rapid, accurate service.

You will handle loan workflow steps, order title work, process payments, and maintain organized files while collaborating with Loan Operations Specialists. Effective communication and a customer-focused attitude are essential.

Qualifications

• High School diploma or equivalent.
• 6 months of customer service experience.
• Basic reading, writing, and mathematical skills.
• Ability to communicate with customers and coworkers in a clear, effective professional manner.
• Willing to continuously learn and grow within the organization.

Responsibilities

• Answer routine telephone and mail inquiries, including interest paid and due, loan payoffs, and verification of payments.
• Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process: Order pre and post Title work, flood determinations, appraisals, phase 1, UCC searches, etc.
• Complete loan input worksheets and order loan documents.
• Process advances, wires, etc. for disbursement and payment of fees after loan closing.
• Organize and maintain customer files and records according to established procedures and retention guidelines.
• Process loan checklists, eligibility checklists, and paid note files.
• Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error‑free process, and a smooth customer experience.
• Assist other BBAs within the company as needed.
• Cross‑sell bank related products and services.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Some college or 2 years related experience

Job description

Minnwest Bank is seeking a full-time Business Banking Associate for the Lewiston location. This administrative role supports frontline customer experience by coordinating between customers and bankers to ensure rapid, accurate service.

You will handle loan workflow steps, order title work, process payments, and maintain organized files while collaborating with Loan Operations Specialists. Effective communication and a customer-focused attitude are essential.