Intermediate Business Banking Associate

Minnwest Bank; Lewiston (MN); On-site; USD 298,939 - 343,022; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

401(k) with Employer Match

Paid Holidays

Paid Vacation

Parental Leave

Disability & Life Insurance

Tuition Reimbursement

EAP - Employee Assistance Program

Volunteer Time Off

Job summary

Minnwest Bank is seeking a full-time Business Banking Associate for the Lewiston location. This administrative role supports frontline customer experience by coordinating between customers and bankers to ensure rapid, accurate service.

You will handle loan workflow steps, order title work, process payments, and maintain organized files while collaborating with Loan Operations Specialists. Effective communication and a customer-focused attitude are essential.

Qualifications

• High School diploma or equivalent.
• 6 months of customer service experience.
• Basic reading, writing, and mathematical skills.
• Ability to communicate with customers and coworkers in a clear, effective professional manner.
• Willing to continuously learn and grow within the organization.

Responsibilities

• Answer routine telephone and mail inquiries, including interest paid and due, loan payoffs, and verification of payments.
• Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process: Order pre and post Title work, flood determinations, appraisals, phase 1, UCC searches, etc.
• Complete loan input worksheets and order loan documents.
• Process advances, wires, etc. for disbursement and payment of fees after loan closing.
• Organize and maintain customer files and records according to established procedures and retention guidelines.
• Process loan checklists, eligibility checklists, and paid note files.
• Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error‑free process, and a smooth customer experience.
• Assist other BBAs within the company as needed.
• Cross‑sell bank related products and services.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Some college or 2 years related experience

Job description

About Minnwest

Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Job Summary

Minnwest Bank is seeking a full-time Business Banking Associate for our Lewiston location. This administrative position plays a critical role in providing Minnwest Bank customers with a professional and courteous customer experience. BBAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error‑free process, consistent communication, and a professional experience that is friendly and positive. As a front‑line position, you are the face of the bank to many of our customers. You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues.

Duties and Responsibilities

• Answer routine telephone and mail inquiries, including interest paid and due, loan payoffs, and verification of payments.
• Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process:
  • Order pre and post Title work, flood determinations, appraisals, phase 1, UCC searches, etc. as needed.
  • Complete loan input worksheets and order loan documents.
  • Process advances, wires, etc. for disbursement and payment of fees after loan closing.
  • Organize and maintain customer files and records according to established procedures and retention guidelines.
  • Process loan checklists, eligibility checklists, and paid note files.
• Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error‑free process, and a smooth customer experience.
• Assist other BBAs within the company as needed.
• Cross‑sell bank related products and services.

Minimum Requirements

• High School diploma or equivalent.
• 6 months of customer service experience.
• Basic reading, writing, and mathematical skills.
• Ability to communicate with customers and coworkers in a clear, effective professional manner.
• Willing to continuously learn and grow within the organization.

Preferred Qualifications

• Some college or 2 years related experience.
• 1 to 2 years of experience in loan operations, loan assistant, or in a loan department.
• Ability to multi‑task, be organized, effective time management and ability to communicate with customers in a professional manner.
• Proficient computer skills.
• Is able to work alone or within a team setting.
• Strong mathematical and problem‑solving skills.

Schedule

Monday - Friday: 8:00 am - 5:00 pm

Workplace Environment

• Requires face‑to‑face interaction and coordination of work with customers, other employees and departments, and in‑person interaction.
• Working at a computer and utilizing a telephone.
• Occasionally lifting up to 50 lbs.

Pay Range

$20.77 - $23.36/hour. The pay range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate’s job‑related knowledge, skills, and experience, among other factors.

Minnwest Benefits

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Paid Parental Leave
• Short‑ and Long‑Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group

A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission or your offer of employment.

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.