Business Assistant

Heartland; Village of Blasdell (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Heartland is seeking a Front Desk Team Member to support patient intake, appointment scheduling, and billing processes. The role requires strong phone etiquette, accurate co-pay collection, and professional patient interactions at the front desk.

You will greet patients, check them in and out, handle paperwork, and maintain smooth scheduling while adhering to office policies and dental terminology. This position emphasizes customer service and teamwork in a healthcare setting.

Qualifications

• Six months of similar job experience.
• Ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Knowledge of effective scheduling.
• Compliance with protocols and standards.
• Superior customer service skills.
• Ability to multi-task.
• Knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule and confirm patient appointments.
• Prepare paperwork (charts, referrals, appointment cards, welcome packets, treatment plan forms).
• Collect co-payments and past due balances on the date of service.
• Explain financial policies and arrangements clearly to patients.
• Maintain smooth patient flow with the callback system.
• Identify and apply insurance coverage and billing details.
• Perform basic computer functions.
• Maintain professional conduct.
• Other duties as assigned

Skills

Phone etiquette

Scheduling

Co-pay collection

Customer service

Multi-tasking

Dental terminology

Record keeping

Professional demeanor

Education

High School Diploma

Job description

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

Essential responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Required Skills & Experience

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.