Business Architect, Operations

MassMutual; Boston (MA); On-site; USD 99,000 - 131,000; Full time

Job summary

An established industry player is seeking a Business Architect to lead transformative initiatives within its Operations department. This role emphasizes accountability, agility, and inclusivity while driving strategic support and business transformation. You will work closely with leaders to analyze current business models, facilitate the definition of future capabilities, and ensure that business processes, technology, and people work in harmony to enhance performance. Join a company that values ethics and integrity, fostering a diverse culture with opportunities for personal and professional growth.

Benefits

Networking opportunities

Access to learning content

Strong ethical business culture

Diverse culture

Qualifications

• 5+ years in business architecture or related fields required.
• Experience in communication and relationship building in corporate settings.

Responsibilities

• Lead analyses and workshops to define business models and capabilities.
• Collaborate with stakeholders to align business architecture with strategy.

Skills

Business Architecture

Business Analysis

Strategic Consulting

Project Management

Communication Skills

Data Analysis

Negotiation

Relationship Building

Leadership

Resilience

Education

Bachelor’s Degree

Master’s Degree

Tools

Microsoft Office Suite

Data Visualization Tools

Job description

The Opportunity

As a Business Architect you will lead analyses, interviews and workshops to illuminate the current business and operating models of our organization. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.

The Team

The Business Architecture Team supports MassMutual’s Operations department by driving strategic support and business transformation throughout the organization. We have the holistic Operations business as our contextual focus, as opposed to a specific project, process, or function. We work with leaders and executives to understand their key business drivers and strategic needs. We are customer fanatics, focused both on driving great experiences for our internal business stakeholders as well as bringing the holistic perspective that improves experiences for customers and advisors.

The Impact

As a Business Architect you will lead work efforts to illuminate the current business model and operating models. Then, with a defined current state, you will facilitate the definition of future business capabilities or changes in how key elements of the business work together to deliver strategic value or provide a competitive advantage. Our team ensures the interconnections between the business processes, technology, data, and people work together to drive business performance throughout Operations.

Key Responsibilities Include:

• Designing and guiding a business architecture blueprint of the enterprise, particularly Operations, which aligns to the business strategy
• Analyzing and developing a business model for connecting business strategies with business goals
• Creating, maintaining, leveraging and reconciling multiple artifacts such as: customer journey maps, business capability maps, business model canvases, high-level business process models, and business assessments and heat maps
• Collaborating across Operations and the enterprise with an array of stakeholders including senior management, business leaders, IT architecture, business development, to connect the business architecture roadmap with operational decisions
• Conducting and incorporating industry analyses into work products
• Facilitating and leading the creation of capability models and the identification of solutions
• Establishing best practices for key business architecture services

The Minimum Qualifications

• 5+ years' experience in business architecture, business analysis, strategic consulting, project management or related field
• 1+ year demonstrated experience in communication, relationship building, negotiation, and influencing, particularly in a matrixed corporate environment
• 2+ years’ experience with Microsoft Office suite, especially Microsoft PowerPoint
• Bachelor’s degree or higher

The Ideal Qualifications

• 7+ years' experience in business analysis, strategic consulting, project management or related field
• Ability to think about business in a way that is abstracted from how the business functions and how technology is implemented
• Sound understanding of business principles and concepts, such as how markets influence business, what are the differentiating factors of the business, what and how values are created, and how strategies may be supported
• Experience gathering detailed business needs and requirements as well as developing and improving programs and initiatives in a large-scale enterprise environment
• Experience analyzing and mining data
• The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organization and to high-priority business issues and goals
• The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture practice as a whole
• Experience and expertise in data visualization
• Business Architecture formal training (certifications preferred)
• Facilitation and training skills for groups of various size and seniority

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Team
• Communications Teams. Participation in steering committees and content governance committees
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Salary Range:

$99,800.00-$131,000.00

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.