Business Applications Specialist

Kings County; Hanford (CA); On-site; USD 77,000 - 94,000; Full time

Job summary

Kings County Behavioral Health Department in California is seeking a skilled Business Applications Specialist to maintain and enhance core business software, ensuring staff have reliable tools. You will analyze processes, develop reports, train users, and coordinate with IT and vendors to improve system performance and data integrity.

The role emphasizes problem-solving, process optimization, and compliance with HIPAA in a fast-paced public-sector environment.

Qualifications

• Provides technical and specialized support to assigned business applications.
• Investigates and resolves software issues and coordinates with IT/vendors.
• Monitors applications to ensure reliability and outputs.
• Trains staff and documents procedures for new systems.
• Maintains and administers department business systems; tests functionality.
• Liaises between users, IT staff, vendors, and agencies for system needs.
• Performs QA audits and ensures data integrity for reports.
• Designs system reports using Crystal Reports, SQL, and Excel.
• Reviews changes in regulations and ensures compliance and continuity.
• Observes HIPAA requirements in daily operations.

Responsibilities

• Provide technical support for department business applications.
• Analyze and document business processes and system requirements.
• Create and optimize system reports and ad-hoc queries.
• Coordinate trainings for staff on new systems.
• Collaborate with IT, vendors, and state/federal agencies.

Skills

Technical support

Issue resolution

Application monitoring

Process improvement

Staff training

Data accuracy

Vendor liaison

QA audits

Needs analysis

HIPAA awareness

Education

High school diploma with college coursework in CS or related field

Tools

Crystal Reports

SQL

Excel

Job description

The Kings County Behavioral Health Department is currently seeking qualified individuals for the position of:

BUSINESS APPLICATIONS SPECIALIST

$77,438.40 - $94,494.40 Annually

We are looking for a dynamic, solutions-driven professional ready to elevate the systems that power vital community services. As a Business Applications Specialist, you’ll help maintain and enhance core business software, ensuring staff have reliable, efficient tools at their fingertips. You’ll dive into problem-solving, streamline workflows, strengthen data accuracy, and collaborate closely with users, IT partners, and vendors to keep systems running smoothly and evolving with our needs.

Learn more about the exceptional benefits that come with joining our team! Visit the MOU.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Some duties, knowledge, skills, and abilities may be performed in a learning capacity for entry-level (I Level) positions.

• Provides technical and specialized support to an assigned department’s business applications; ensures application functionality meets the ongoing business and utilization needs of the department based on an understanding of the department’s work processes and procedures.
• Investigates and resolves software issues for assigned applications; recommends corrective action or forwards to Information Technology Department staff and/or software vendors for further research and resolution.
• Monitors applications to ensure they are operating properly, providing the designed outputs, and meeting reliability standards.
• Assists in developing and implementing procedures to better utilize applications and to automate manual processes; trains staff to operate new and modified systems or procedures; develops operating procedures and user documentation.
• Maintains, optimizes, enhances, and administers department business systems; supports business systems applications; tests and evaluates business systems functionality.
• Serves as a liaison between department users, Information Technology staff, software vendors, and state and federal agencies related to system implementation, maintenance, enhancements, and/or issues.
• Performs quality assurance audits of electronic systems and records; ensures data integrity to support various areas of the business and integrated applications.
• Collaborates with department users to understand business processes and needs; analyzes and documents business processes and system requirements; recommends work processes and/or operating changes to complement system functionalities; consults on system and technology alternatives capable of addressing and resolving business needs.
• Designs and creates system reports using Business Intelligence Applications such as Crystal Reports, Structured Query Language (SQL), as well as other complementing software such as Excel and other reporting tools.
• Performs ongoing reviews of system applications and prepares recommendations for system improvements.
• Analyzes changes in program requirements and/or impact of changes in state and federal regulations on business applications; recommends modifications and/or enhancements to ensure business continuity and compliance.
• Coordinates, develops, and/or administers trainings to department staff and users related to department business applications.
• Develops technical system documentation such as application user manuals, training materials, and other relevant information.
• Ensures imports and exports of administrative data are completed accurately and timely; performs specialized duties in the design, development, and preparation of ad-hoc and formal reports encompassing state and federal data warehouses and web-based databases.
• Observes and complies with all County and mandated safety rules, regulations, and protocols, including Health Insurance Portability and Accountability Act (HIPAA).

NOTE:

Work experience for the last 15 years must be included in the work history portion of your application. It is also important that your application show all the relevant education and experience that you possess, even if it extends beyond the required past 15 years. A resume may be attached, but is not a substitute for completing the application and supplemental questions. Failure to submit a completed application may eliminate you from the recruitment.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

EDUCATION AND EXPERIENCE

Education:

• Equivalent to completion of the twelfth (12th) grade, supplemented by college level coursework in computer science, public administration, or a related field.

Experience:

• Two (2) years of increasingly responsible experience providing technical support for application systems, including responsibility for creating ad-hoc reports.

LICENSES AND CERTIFICATIONS

Licenses:

• Possession of a valid California driver’s license issued by the Department of Motor Vehicles at the time of appointment.

NOTE: Applicants who possess the above education/licenses/certifications must attach copies at the time application is submitted.

SPECIAL REQUIREMENTS

Qualify for security clearance through a background investigation and fingerprint check, which includes a credit check.

For a complete description of duties and qualifications, view the detailed job specification: Business Applications Specialist.

All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the selection process may include the following:

(1) Screening committee (pass/fail) and/or (2) Written examination (pass/fail) and/or (3) Oral examination (100%) This may include a written practical component (100%) to determine placement on the eligible list.

Note: Those applicants who are among the top 40 written test scores will be invited to participate in the oral examination process.

VETERAN'S PREFERENCE AVAILABLE UPON REQUEST

You must submit a certified DD-214 and a new request form for each application submission prior to the closing date.

TENTATIVE RECRUITMENT PROCESS

Final Date to Apply: September 14, 2026 at 5:00 p.m.

Subject Matter Expert Review: Week of September 14, 2026

Human Resources Interview: Week of October 21 & 22, 2026

Department Interview: TBD