Business Applications Mgr

waynefarms; Oakwood (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Wayne-Sanderson Farms is seeking a Manager, Business Applications to lead a team responsible for supporting, optimizing, and enhancing critical enterprise applications that power our operations.

You will partner with business leaders and IT teams, drive roadmaps, manage vendors, and ensure reliable, scalable application performance across manufacturing and distribution processes.

Qualifications

• Experience leading or overseeing business application and operational technology support environments.
• Experience supporting business-critical applications such as ERP, manufacturing, supply chain, distribution, inventory, production, or related systems.
• Experience partnering with business stakeholders, technology teams, vendors, and end users to resolve issues and improve performance.
• Experience leading or supporting application enhancements, upgrades, implementations, integrations, or technology projects.

Responsibilities

• Oversee day-to-day support and performance of assigned business and operational technology applications.
• Lead the team, ensuring timely issue resolution and system reliability.
• Partner with end users, Help Desk, Infrastructure, App Development, Data Services, and vendors to sustain performance.
• Own applications end-to-end including support, enhancements, upgrades, integrations, and optimization.
• Maintain governance, documentation, tickets, and change requests.

Skills

Leadership

Vendor management

Incident management

Change management

Application support

Tools

ERP systems

Job description

Manager, Business Applications

Make an Impact Through Technology Leadership

At Wayne-Sanderson Farms, technology plays a critical role in supporting our operations, driving efficiency, and enabling business growth. We are seeking a Manager, Business Applications to lead a team responsible for supporting, optimizing, and enhancing the business-critical applications that power our organization.

In this role, you will serve as a trusted partner to business leaders, IT teams, and external vendors while overseeing the performance, reliability, and continuous improvement of enterprise applications across our operations. You will lead a team of application professionals, help shape application strategy, and drive initiatives that improve business processes, operational performance, and the overall user experience.

If you enjoy solving complex business challenges, developing high-performing teams, and influencing technology decisions that make a measurable impact, we'd love to hear from you.

What You'll Do

Lead Business-Critical Applications

• Oversee the day-to-day support and performance of assigned business and operational technology applications.
• Serve as the primary point of leadership for application support activities, ensuring timely issue resolution and system reliability.
• Partner with end users, Help Desk, Infrastructure, Application Development, Data Services, and third-party vendors to maintain application performance.
• Provide end-to-end ownership of assigned applications, including support, enhancements, upgrades, integrations, and ongoing optimization.
• Ensure technical documentation, knowledge articles, support tickets, and change requests are maintained accurately and consistently.

Drive Continuous Improvement

• Identify opportunities to improve business processes, user experiences, and application performance.
• Analyze recurring issues and implement sustainable solutions that reduce disruption and improve operational efficiency.
• Partner with business stakeholders to understand operational needs and align technology solutions with business priorities.
• Contribute to the development and execution of application roadmaps that support organizational goals and future growth.
• Stay informed of evolving technologies, industry best practices, and emerging application support trends.

Lead Projects & Technology Changes

• Participate in and lead projects involving application enhancements, implementations, upgrades, and system changes.
• Collaborate with project managers, business partners, and technical teams to define project scope, deliverables, timelines, and resource requirements.
• Support change management efforts by coordinating communications, documentation, training, and user adoption activities.
• Ensure governance standards, documentation requirements, and change management processes are followed consistently.

Develop and Lead a High-Performing Team

• Lead, coach, and develop a team of application support professionals.
• Prioritize workload and resources to balance operational support with strategic initiatives.
• Provide mentoring, performance feedback, career development, and training opportunities.
• Monitor ticket queues, service levels, and support metrics to ensure responsive and effective customer support.
• Serve as an escalation point for critical application issues, including participation in a shared after-hours support rotation.

What Success Looks Like

In this role, you will:

• Build and lead a highly engaged and capable application support team.
• Improve the reliability and effectiveness of business-critical applications.
• Strengthen partnerships between IT and business stakeholders.
• Drive measurable improvements in operational processes and system performance.
• Deliver technology solutions that help support manufacturing and business operations.
• Influence the future direction of enterprise applications across the organization.

What We're Looking For

Required Experience

• Experience leading, managing, or overseeing business application and operational technology support environments.
• Experience supporting business-critical applications such as ERP, manufacturing, supply chain, distribution, inventory, production, or related systems.
• Experience partnering with business stakeholders, technology teams, vendors, and end users to resolve issues and improve operational performance.
• Experience leading or supporting application enhancements, upgrades, implementations, integrations, or technology-related projects.
• Experience managing vendors and third-party support providers.
• Experience with incident management, problem management, change management, and application lifecycle practices.

Preferred Experience

• Experience supporting manufacturing, poultry/protein, food and beverage, distribution supply chain, or similar operational environments.
• Experience supporting multi-site business operations.
• Experience working with operational technology and manufacturing systems.

Knowledge, Skills & Abilities

Strong understand