Sales Operations Lead

Inspira Education, LLC; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible paid time off (PTO) and paidH

Job summary

Inspira Education, LLC is expanding its revenue operations team and seeks a Sales Operations Lead to scale systems and processes alongside leadership. You will work hands-on in HubSpot to enable DTC sales motions, reporting, and day-to-day execution across teams in a fast-paced environment.

The ideal candidate thrives on translating business needs into scalable CRM solutions, with 2+ years in operations, and a proactive, collaborative mindset in a growth-focused setting.

Qualifications

• 2+ years in Business, Sales, Success Operations, or a similar role.
• Experience collaborating with sales, marketing, and operations to drive initiatives.
• Startup experience and ability to scale teams (less than 50 employees).
• Strong knowledge of sales and customer success disciplines.
• Excellent analytical thinking and communication skills.
• Hands-on, proactive, roll-up-your-sleeves attitude.

Responsibilities

• Collaborate with sales, marketing, and operations to enhance operational excellence.
• Define, develop, and implement sales, marketing, and student success support systems and scalable processes.
• Work with key stakeholders to understand needs and improve workflows.
• Educate teams about process updates and change management.
• Assist in finding scalable process solutions for day-to-day challenges.
• Integrate platforms (GTM, GA4, HubSpot) and third-party tools.
• Write and maintain documentation for operation processes.
• Prepare ad hoc analyses and participate in special projects.
• Create reports and dashboards to enable quick decisions at scale.
• Drive process adoption and effectiveness across the sales process.

Skills

Analytical thinking

Cross-functional collaboration

Project management

Communication

Startup experience

Tools

HubSpot CRM

Google Analytics 4

Google Tag Manager

Dashboard reporting

Job description

The Role

We’re expanding our revenue operations team and looking for a Sales Operations Lead to help scale and strengthen the systems and processes we’ve already begun building. This is a highly impactful role where you’ll partner closely with our existing revenue operations leadership and collaborate with marketing, sales, and student success teams to drive efficiency as we continue to grow globally.

In this role, you’ll support and enhance our revenue operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You’ll work hands-on in HubSpot, helping enable DTC sales motions, reporting, and day-to-day execution across teams. If you enjoy translating business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment, this role will be a great fit.

You’ll play a key role in scaling Inspira’s revenue funnel by supporting process improvements, enabling teams with the right tools and data, and contributing to actionable business insights. The ideal candidate is detail-oriented, proactive, and brings a strong bias toward action, problem-solving, and continuous improvement.

This role requires 5 days a week in person at our NYC-based office.

Responsibilities

• Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
• Define, develop, and implement sales, marketing, and student success support systems and scalable processes
• Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
• Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
• Assist the team in finding simple and scalable process solutions for day-to-day challenges
• Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
• Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
• Write and maintain documentation for operation processes
• Prepare ad hoc analyses and participate in special projects as needed
• Create and maintain reports and dashboards that facilitate quick decision-making at scale
• Drive process improvement, adoption, and effectiveness at all levels of the sales process

Qualifications

• 2+ years of experience in Business, Sales, Success Operations, or a similar role
• Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
• Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
• Strong knowledge and understanding of sales and customer success disciplines
• Solid functional understanding of HubSpot CRM , with robust experience in creating and maintaining reports and dashboards
• Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
• Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
• Strong problem-solving and troubleshooting skills, with the ability to elevate issues and roadblocks as necessary
• Commitment to drive actionable outcomes and results
• Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach
• High energy, humility, and the capacity to work effectively with diverse personalities
• This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves"

What we look for

• A passion for cultivating authentic connections
• Individuals who embody a winning attitude
• A mindset fueled by curiosity
• Determination to hustle and overcome challenges

What we look for

• Individuals who embody a winning attitude
• A mindset fueled by curiosity
• Determination to hustle and overcome challenges

Why you'll love Inspira

• Amazing people with a great vision and values
• Mission-driven team culture focused on student success
• Your work directly impacts the lives and careers of students across the globe
• Health, dental, and vision insurance, base plans 100% employer paid
• Pre-tax benefits (FSA, DCFSA, HSA, Commuter)
• Flexible paid time off (PTO) and paid holidays

Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.