GTM Operations Manager

Inspira Education, LLC; New York (NY); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pre-tax benefits

Flexible PTO

Paid holidays

Job summary

Inspira Education Group seeks a GTM Operations Manager to scale revenue operations in NYC. You will partner with sales, marketing, and student success, enhancing workflows and building scalable CRM solutions in a fast-growing edtech environment.

You will work hands-on in HubSpot, create dashboards, and drive data-driven insights to support global growth. The role requires in-person work five days a week at the NYC office.

Qualifications

• 2+ years of experience in Business, Sales, Success Operations, or a similar role.
• Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives.
• Experience in a startup environment and scaling teams (less than 50 employees).
• Strong knowledge of sales and customer success disciplines.
• Excellent analytical thinking and problem-solving abilities.

Responsibilities

• Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business.
• Define, develop, and implement sales, marketing, and student success support systems and scalable processes.
• Work with stakeholders to understand operational needs and improve workflows.
• Educate teams about process changes and system updates, communicating changes effectively.
• Assist the team in finding simple and scalable process solutions for day-to-day challenges.
• Integrate GTM, GA4, and HubSpot across platforms.
• Integrate third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools).
• Write and maintain documentation for operation processes.
• Prepare ad hoc analyses and participate in special projects.
• Create and maintain reports and dashboards for quick decision-making.
• Drive process improvement, adoption, and effectiveness at all levels of the sales process.

Skills

Cross-functional collaboration

Analytical thinking

Communication skills

Project management

Tools

HubSpot CRM

Job description

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.

As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place-disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub).

The Role

We're expanding our revenue operations team and looking for a GTM Operations Manager to help scale and strengthen the systems and processes we've already begun building. This is a highly impactful role where you'll partner closely with our existing revenue operations leadership and collaborate with marketing, sales, and student success teams to drive efficiency as we continue to grow globally.

In this role, you'll support and enhance our revenue operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You'll work hands-on in HubSpot, helping enable DTC sales motions, reporting, and day-to-day execution across teams. If you enjoy translating business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment, this role will be a great fit.

You’ll play a key role in scaling Inspira's revenue funnel by supporting process improvements, enabling teams with the right tools and data, and contributing to actionable business insights. The ideal candidate is detail-oriented, proactive, and brings a strong bias toward action, problem-solving, and continuous improvement.

This role requires 5 days a week in person at our NYC-based office.

Responsibilities

• Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
• Define, develop, and implement sales, marketing, and student success support systems and scalable processes
• Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
• Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
• Assist the team in finding simple and scalable process solutions for day-to-day challenges
• Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
• Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
• Write and maintain documentation for operation processes
• Prepare ad hoc analyses and participate in special projects as needed
• Create and maintain reports and dashboards that facilitate quick decision-making at scale
• Drive process improvement, adoption, and effectiveness at all levels of the sales process

Qualifications

• 2+ years of experience in Business, Sales, Success Operations, or a similar role
• Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
• Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
• Strong knowledge and understanding of sales and customer success disciplines
• Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards
• Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
• Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
• Strong problem‑solving and troubleshooting skills, with the ability to elevate issues and roadblocks as necessary
• Commitment to drive actionable outcomes and results
• Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach
• High energy, humility, and the capacity to work effectively with diverse personalities
• This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves"

What we look for

• A passion for cultivating authentic connections
• Individuals who embody a winning attitude
• A mindset fueled by curiosity
• Determination to hustle and overcome challenges
• An infectious enthusiasm and adaptability
• Boundless energy and relentless tenacity

Why you'll love Inspira

• Amazing people with a great vision and values
• Mission-driven team culture focused on student success
• Your work directly impacts the lives and careers of students across the globe
• Health, dental, and vision insurance, base plans 100% employer paid
• Pre-tax benefits (FSA, DCFSA, HSA, Commuter)
• Flexible paid time off (PTO) and paid holidays

Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in providing employment opportunities and benefits.