Business Applications Manager

Town of Natick; Natick (MA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Excellent employee benefits

Job summary

The Town of Natick seeks a Business Applications Manager to oversee the MUNIS ERP system and enhance business applications across the organization.

This role involves administration, user support, and driving technology alignment with operational needs. Candidates should have a relevant degree and experience in ERP systems, particularly MUNIS, along with strong collaborative skills.

Competitive compensation is offered, and applicants will enjoy excellent benefits.

Qualifications

• Bachelor’s degree in information systems, Computer Science, Finance, Accounting, or a related field required.
• Minimum of three (3) years of progressively responsible experience supporting ERP systems, preferably MUNIS.
• Experience in end-user support, project management, training delivery, and business process improvement.

Responsibilities

• Serve as primary administrator and support lead for MUNIS financial, payroll, HR, and procurement systems.
• Collaborate with stakeholders to align MUNIS functionality with business needs.
• Identify and implement workflow improvements and process automation.

Skills

End-user support

Project management

Data management

Process improvement

Collaboration

Education

Bachelor's degree in information systems, Computer Science, Finance, or related field

Tools

MUNIS ERP system

Data reporting tools

Job description

The Town is seeking a collaborative, customer-focused, and technology-savvy professional to serve as its Business Applications Manager. As the Town’s lead administrator and strategic resource for enterprise business applications, this position has primary responsibility for the MUNIS ERP system and related technology solutions. The Business Applications Manager oversees system administration, user support, training, reporting, and third‑party system integrations to ensure the effective use, optimization, and continuous improvement of business applications across the organization. Working closely with the IT Data Team, Chief Technology Officer (CTO), department leaders, and software vendors, this position aligns technology solutions with operational needs, financial objectives, and data governance standards. The successful candidate will play a key role in driving process improvements, enhancing system functionality, supporting change management initiatives, and advancing the Town’s overall technology strategy.

Responsibilities

• Serve as the primary administrator and support lead for MUNIS financial, payroll, HR, and procurement systems.
• Provide end‑user support, troubleshooting, training, and documentation to ensure effective system utilization.
• Collaborate with Finance, IT, and department stakeholders to align MUNIS functionality with business needs and strategic objectives.
• Lead system integrations, upgrades, testing, enhancements, and user acceptance activities in coordination with vendors and IT.
• Develop and maintain reports, dashboards, and data extracts to support operational and financial decision‑making.
• Establish and promote best practices for system usage, data integrity, security, and standardized business processes.
• Identify and implement workflow improvements, process automation, and system enhancements to increase efficiency.
• Manage user access, security roles, and audit controls in accordance with Town policies.
• Serve as the liaison among departments, IT, and software vendors to resolve issues and ensure successful project delivery.
• Support change management initiatives and perform other related duties as assigned.

Qualifications

• Possession of a bachelor’s degree in information systems, Computer Science, Finance, Accounting, or a related field required.
• Minimum of three (3) years of progressively responsible experience supporting ERP systems, preferably MUNIS.
• Demonstrated experience in end‑user support, project management, training delivery, and business process improvement.
• Experience with system integrations, data management, and working with third‑party vendors strongly preferred.
• Background in municipal finance, accounting systems, or public sector operations highly desirable.
• Proven ability to work collaboratively with IT professionals and business stakeholders.

Compensation and Benefits

The starting salary will range from $100,000 to $110,000 annually, depending on qualifications and experience. This is a full‑time exempt position. Natick offers excellent employee benefits.

EOE