Business Applications Manager

WPA (Welsh Procurement Alliance); Days Creek (OR); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

Salary £55,000

Pension scheme

30 days holiday

Birthday day off

Volunteer leave

Wellbeing allowance

Private medical cover

Lifestyle benefits

Job summary

LHCPG is seeking a forward-thinking Business Applications Manager to lead development, optimisation and continuous improvement of our business applications, with a focus on Microsoft Dynamics 365. You will steer the roadmap, balance priorities and ensure the platform delivers value across the organisation for colleagues and customers.

You will build relationships with stakeholders, translate needs into practical solutions, oversee design and delivery of enhancements, ensure data governance and

Qualifications

• Experience managing Dynamics 365 CRM Solutions.
• Strong stakeholder management and relationship-building.
• Ability to translate customer/user feedback into improvements.
• Customer-focused mindset with data-driven approach.
• Experience integrating CRM with wider business systems.
• Excellent analytical and problem-solving skills.
• Proven track record in driving continuous improvement.
• Experience leading training, user adoption and change management.
• Understanding of data management and GDPR requirements.

Responsibilities

• Lead ongoing management, support and continuous improvement of business applications.
• Oversee the Dynamics 365 roadmap and enhancement backlog.
• Collaborate with stakeholders to prioritise enhancements and maximise value.
• Ensure solutions are well-designed, user-focused and compliant with data governance.

Skills

Dynamics 365 CRM

Stakeholder management

User feedback analysis

Customer-centric mindset

CRM integration

Analytical skills

Continuous improvement

Training & change management

Data governance & GDPR

Job description

We’re looking for a forward-thinking Business Applications Manager to lead the development, optimisation and continuous improvement of our business applications, with a particular focus on Microsoft Dynamics 365. This is an exciting opportunity to play a key role in our digital transformation journey, helping to maximise the value of Dynamics 365 and emerging technologies across the organisation. Working at the centre of technology, you'll ensure our business applications continue to evolve in line with organisational priorities, delivering excellent experiences for both colleagues and customers.

What You’ll Be Doing

In this role, you'll build trusted relationships across the organisation, working closely with stakeholders to understand business priorities, challenges and opportunities, translating these into practical system improvements and effective solutions. You'll take ownership of the Dynamics 365 roadmap and enhancement backlog, shaping future developments and ensuring the platform continues to evolve in line with organisational needs. Using data, customer and user feedback and operational insight, you'll identify smarter ways of working that improve experiences, increase adoption and drive continuous improvement. Working alongside technical teams and external partners, you'll oversee the design, development and delivery of enhancements and new functionality, ensuring solutions are well-designed, user-focused, integrated with wider business systems and successfully implemented.

You Will Also

• Lead the ongoing management,supportand continuous improvement of business applications
• Use support trends, user insight and performance data to identify opportunities for improvement
• Promote effective use of business applications through training, coaching and user engagement
• Champion high-quality data management, integrity and governance practices
• Ensure solutions remain compliant with GDPR and data governance requirements
• Collaborate with stakeholders to prioritise enhancements and maximise business value
• Support the adoption of new technologies and ways of working across the organisation

We’re looking for someone who

We’re looking for a personable, strategic and customer-focused professional who can combine strong business applications expertise with a passion for continuous improvement.

You’ll be experienced in using data, customer and user feedback and operational insight to identify opportunities, improve processes and maximise the value of business systems. You’ll understand how technology can support seamless end-to-end customer and colleague experiences and be able to translate business needs into practical solutions that align with organisational goals.

Equally important is your ability to lead change, build engagement and support users in adopting new ways of working, ensuring technology delivers lasting value across the organisation.

You’ll Also Bring

• Experience managing Dynamics 365 CRM Solutions, or equivalent experience managing other MS Dynamics solution components
• Strong stakeholder management skills and the ability to build effective relationships at all levels
• Experience gathering, analysing and acting on customer and user feedback to improve systems, services and experiences
• A customer-focused mindset with a genuine passion for improving user and customer experiences
• Experience integrating CRM platforms with wider business systems to support seamless end-to-end processes
• Excellent analytical and problem-solving skills, with the ability to turn insight into action
• Experience driving continuous improvement through data, feedback and best practice
• Experience leading training, user adoption and change management initiatives
• Understanding of data management and GDPR requirements

Please refer to the attached Job Description and Person Specification for a full list of responsibilities and requirements to support your application.

Why join us?

At LHCPG, the work we do has real impact. We're a purpose-driven, not-for-profit organisation that helps improve lives and places across communities in the UK. In return, you'll enjoy a supportive culture, opportunities to develop your career and a range of benefits designed to help you thrive both inside and outside of work.

Some Of The Benefits You’ll Enjoy Include

• Salary of £55,000 per annum
• Generous employer pension contribution
• 29 days holiday, including bank holidays
• An extra day off for your birthday
• 1.5 days of volunteering leave per year
• Monthly wellbeing allowance

After Successful Completion Of Probation

• Private medical cover and health cash plan
• Enhanced family leave benefits
• Retail discounts and additional lifestyle benefits

Key Dates

• Virtual first-stage interviews: w/c 28th September 2026
• Final-stage in-person interviews in Uxbridge: w/c 5th October 2026

Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified