Business Applications Analyst, Commercial Systems

Legrand AV, Inc.; Minnetonka (MN); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401K match

Paid time off

Maternity & parental leave

Job summary

Legrand is seeking a Business Applications Analyst, Commercial Systems to support the applications, integrations, and processes used by Sales, Service, Marketing and other customer-facing teams. This role partners with business stakeholders, IT, vendors, and external partners to translate needs into scalable technology solutions that improve efficiency, data quality, and user experience.

You will own commercial systems, manage backlogs, define roadmaps, and lead enhancements and integrations.

Qualifications

• Bachelor's degree in IT, Business or related field, or equivalent experience.
• 4+ years in business systems analysis or CRM administration.
• Experience with Sales, Service, Marketing, or similar commercial functions.
• Knowledge of Salesforce, system integrations and ERP processes (SAP preferred).

Responsibilities

• Own commercial systems including backlog, roadmap, and enhancements.
• Translate business needs into scalable technology solutions.
• Collaborate with IT, vendors, and business stakeholders.
• Support integrations between Salesforce, SAP, and other apps.
• Lead or coordinate SDLC activities and project plans.
• Promote data governance and continuous improvement.

Skills

CRM administration

Stakeholder management

Analytical skills

Project leadership

SDLC & Agile

Education

Bachelor's degree in IT / CS / Business

Tools

Salesforce

SAP

Job description

At a Glance

Legrand has an exciting opportunity for a Business Applications Analyst, Commercial Systems to join the Integrated AV Division.

The Business Applications Analyst, Commercial Systems supports and enhances the applications, integrations, and business processes used by Sales, Service, Marketing, and other customer-facing functions. This role partners with business stakeholders, IT teams, vendors, and external partners to translate business needs into scalable technology solutions that improve efficiency, data quality, user experience, and business outcomes. The position serves as a key contributor to application ownership, support, continuous improvement, and strategic evolution of Salesforce and other commercial systems.

What Will You Do?

• Serve as the primary liaison between business teams, IT, vendors, and external partners, ensuring alignment between business priorities and system capabilities.
• Act as the business application owner for assigned commercial systems, ensuring applications meet business needs, deliver value, and align with organizational objectives and technology strategy.
• Manage application backlogs, prioritize enhancements, coordinate vendor and support activities, and contribute to application roadmaps and long-term planning.
• Analyze business processes, system performance, and data quality to identify opportunities for automation, optimization, improved reporting, and enhanced user experiences.
• Partner with delivery teams and technical resources to define, validate, and implement system enhancements, integrations, and business process improvements.
• Support integrations and cross-functional business processes across Salesforce, SAP-connected processes, and other enterprise applications used by commercial teams.
• Lead or coordinate technology initiatives and application enhancement projects by developing project plans, managing stakeholders, tracking activities, mitigating risks, and ensuring successful delivery of business objectives.
• Participate in all phases of the Software Development Lifecycle (SDLC), including requirements gathering, testing, deployment, change management, and production support.
• Promote data governance, application best practices, user adoption, and continuous improvement while contributing to technology roadmaps, performance metrics, and long-term system strategy.

Required Skills

• Bachelor's degree in Information Technology, Business Administration, Computer Science, Business Systems, or a related field; or an equivalent combination of education and experience.
• Four (4) or more years of experience in business systems analysis, application ownership, CRM administration, application support, or related business technology roles.
• Experience supporting enterprise applications and business processes within Sales, Service, Marketing, Customer Experience, or other commercial business functions.
• Working knowledge of Salesforce or similar CRM platforms, business process analysis, system integrations, enterprise applications, and ERP-connected processes, preferably including SAP.
• Strong analytical, communication, stakeholder management, problem-solving, and project leadership skills, with experience supporting or leading technology initiatives and familiarity with SDLC, Agile methodologies, testing, change management, and application lifecycle management practices.

Working Conditions

• While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard.
• Ability to lift up to 20 pounds.
• General office environment.
• May require regular ground travel to other company facilities.
• Long-distance or air travel as needed - not to exceed 10% travel

The compensation for this role is 90,000-100,000.

Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a benchmark for customers worldwide.

Legrand's Integrated AV division delivers integrated and connected technology solutions that simplify how people communicate, collaborate, and engage. By uniting the industry's most comprehensive portfolio of audiovisual technologies, infrastructure, intelligent management platforms, and professional services, we help organizations create seamless, scalable experiences that meet today's needs and evolve for the future.

Legrand, North & Central America offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us.