Business Application Specialist

Johnson Financial Group; Racine (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

Johnson Financial Group seeks a technical support professional to provide application and system support, participate in testing, and help define best practices. You will ensure business standards are met and collaborate with stakeholders.

You will configure systems, implement changes, troubleshoot issues, and contribute to documentation, governance, and training, while seeking improvements to reduce risk and improve processes.

Qualifications

• High School diploma or equivalent required.
• Bank operations experience or IT experience is preferred.
• Demonstrated problem solving techniques.
• Strong written and verbal communication skills.
• Basic project management and planning skills.
• Ability to work independently and with ambiguity.
• Aptitude for understanding workflows and process mapping.
• Ability to lead and foster collaboration across teams.

Responsibilities

• Configures or customizes a system for business use.
• Implements changes following a defined process and tests.
• Contact for troubleshooting problems.
• Identify areas for improvement and present recommendations.
• Lead system upgrades, fixes and patches, and manage test scripts and issue resolution.
• Create and maintain system documentation and governance.
• Conduct training as necessary.
• Prepare reports supporting recommendations using existing technologies to improve processes and reduce risk.
• Assist business analysts in identifying improvements through conversations and observations.
• Collaborate with lines of business on recommendations for existing and new systems.
• Participate in the execution/implementation process.
• Diagnose, troubleshoot and resolve complex process and technical problems.
• Escalate to IT and other business lines as needed.
• Monitor system health and coordinate with vendors during outages and restorations.
• Perform duties during nontraditional hours when needed.

Skills

Problem solving

Verbal communication

Written communication

Interpersonal skills

Project management

Independence

Ambiguity tolerance

Workflow mapping

Leadership

Team player

Education

High School diploma or equivalent

Job description

Overview

Provides technical and process support for defined business systems or applications. Provides assistance with applications, including testing. Assists in developing and determining best practices. Conducts research on an identified situation or opportunity related to technology and plans and proposes solutions, advocates processes, software and/or systems. Ensures that the business standards and requirements are met.

KEY RESPONSIBILITIES

Position Specific Responsibilities

• Configures or customizes a system or system(s) for business use.
• Implements changes following a defined process for system changes and tests business functionality.
• Contact for troubleshooting problems or issues.
• Identifies areas for improvement and presents recommendations.
• Business lead for system(s) upgrades, fixs and patches, creating and managing test scripts process and issue resolution.
• Creates and maintains system documentation and governance.
• Conducts training as necessary.
• Prepares reports supporting the proposed suggestions/recommendations leveraging existing technologies to improve process and reduce risk.
• Assists BA with identifying areas for improvements and business issues through conversations, informal interactions, and observations.
• Collaborates with LOB’s on recommendations, both for existing and new systems.
• Participates in the execution/implementation process.
• Ability to diagnose, troubleshoot and resolve a broad range of complex process and technical problems specific to business application(s).
• Provides escalation to IT and other business lines as needed.
• Monitor’s system health manages through system interruptions and works with vendors and business partners to manage system behavior, outages, and restoration.
• Ability to perform some duties, such as system monitoring, implementations, or changes during nontraditional working hours.

Job Requirements

• Minimum requirement of a High School diploma or equivalent
• Experience working in bank operations or similar IT experience.
• Demonstrated problem solving techniques.
• Excellent verbal, listening, written and interpersonal communication skills.
• Basic project management and planning skills.
• Ability to work independently.
• Ability to work with ambiguity.
• Aptitude in understanding workflows and process mapping.
• Leader as well as a team player with ability to foster good working relationships both with Bank Operations and across lines of business.

Come as you are.

Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.