Business and Technical Consultant

Duke Energy; Charlotte (NC); Remote; USD 70,000 - 95,000; Full time

Job summary

Duke Energy seeks a Business and Technical Consultant in Charlotte, NC, to manage complex billing processes and agreements for outdoor lighting services. This full-time position requires strong analytical, communication, and problem-solving skills. Successful candidates will work collaboratively across departments to enhance business processes and ensure customer satisfaction while adhering to company policies.

Qualifications

• Minimum 2-year Technical or Business degree and 2 years related work experience.
• In lieu of Bachelor's, High School/GED with 4 years experience.
• Experience with electric utility billing systems and SQL queries.

Responsibilities

• Processes agreements and billing for outdoor lighting products.
• Provides technical expertise for issue resolution.
• Prepares business management reports and documentation.

Skills

Problem Solving

Analysis

Communication

Education

Associates degree in Business Administration

Bachelor's degree in Computer Science

Tools

SQL Server

Oracle

AWS

Job description

Business and Technical Consultant page is loaded

Business and Technical Consultant

Apply locations Charlotte, NC time type Full time posted on Posted 6 Days Ago time left to apply End Date: June 12, 2025 (9 hours left to apply) job requisition id R35318

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

This position will process agreements and billing for outdoor lighting products and services supported by this department. The position will deal with complex issues related to agreement disputes and complex projects/issues with billing. The position will engage with customers and internal stakeholders related to supporting the agreements and billing accordingly.

Responsibilities

• Provides technical expertise and business process guidance in the identification, analysis and resolution of problems and the advancement of opportunities.

• Designs, revises, and implements solutions to meet customer and business needs.

• Works to integrate solutions into existing business processes.

• Helps to manage change and communications across multiple departments.

• Prepares thorough and accurate technical and business management reports, effective correspondence, accurate documentation and well-maintained records.

• Provides business analysis expertise including business and system requirements and validation for business & IT projects.

• Responsible for implementing and ensuring adherence to system specific policies & procedures.

• Define and develop key metrics to measure system/business performance.

• Lead data analysis and/or root cause investigation that are across single work groups or systems.

• Represent business operations needs to external vendors to resolve business issues.

• Support the development of the long-range and 5-year business plans, and budget for the department and assigned locations to ensure compliance with Company strategic plans.

• Ensures adherence to standards and best practices across multiple jurisdictional areas.

Required/Basic Qualifications

• Associates degree in Business Administration , Technical Business Administration, or other related discipline

• In addition to required degree, two (2) or more years related work experience

• In lieu of Bachelors degree(s) AND two (2) or more years related work experience listed above, High School/GED AND four (4) or more years related work experience

Desired Qualifications

• Bachelor's or Masters degree in Computer Science, Information Systems, Software Development/Engineering, Analytics

• Five (5) or more years of experience of creating programs, methodologies, and files for analyzing and presenting data

• Certifications – MCSA SQL Server Database Developer or BI Developer, AWS Certified Developer-Associate, Cloudera/Hadoop

• Experience navigating unfamiliar RDBMS (SQL Server and Oracle) with little/no documentation

• Experience converting verbal requests into complicated SQL queries that produce desired results

• Experience with electric utility billing system databases (Duke internal: CBIS, CIM, CSS, CMSE/W External: SAP ISU)

• Exposure to project management theories and principles, understanding of Agile Methodology

• Excellent problem solving and analysis skills

• Excellent written and oral communication skills

• Behavioral Competencies

Additional Preferred Qualifications

• Experience in the utility industry.

• Behavioral Competencies, includinginnovating change, collaborating and working with others, problem solving/decision making, delivering results

• Familiar with T&D work processes

• Proficient in project management theories and principles.

• Proficient in practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations

• Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.

• Very good written and oral communication skills.

• Very good problem solving and analysis skills

• 4 year Bachelor's degree in technical or business-related field

Working Conditions

• Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.

Specific Requirements

• Minimum 2-year Technical or Business degree and 2 years related work experience or High School degree and 4 years relevant work experience.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Thursday, June 12, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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Brighter opportunities.Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.