Business Analyst, WMS

CJ Logistics; Des Plaines (IL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Full health insurance (medical, dental

Vision coverage

401(k)

Life insurance

Tuition assistance

Paid time off

Job summary

CJ Logistics America is seeking a WMS Business Analyst to serve as the SME for Warehouse Management System projects. You will drive successful implementations, align system solutions with operations, and partner with IT and Operations to deliver value.

Primary duties include documenting requirements, leading testing, and creating training materials. Ideal candidates have a bachelor’s degree and 2+ years of WMS implementation leadership.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 2+ years leading WMS implementations or similar roles preferred.
• Strong analytical and problem‑solving abilities.

Responsibilities

• Lead successful WMS implementations and deliver project outcomes.
• Gather requirements, create functional specs, and document processes.
• Coordinate with PM, Operations, and IT to manage scope, timelines, and risks.
• Document fit/gap analyses, risks, and recommended process changes.
• Develop test plans, track defects, and support UAT.
• Create end‑user training materials and process documentation.
• Explain system functionality and its impact on operations and customers.
• Monitor performance and propose performance improvement actions.
• Support change management with as‑is/to‑be process documentation.
• Provide clear project updates to stakeholders through docs and presentations.

Skills

WMS implementations

Stakeholder management

Analytical skills

Education

Bachelor's degree or equivalent

Job description

This position is not eligible for visa sponsorship or support for work authorization.

Are you a logistics professional who excels at making complex systems work seamlessly with business goals? We're looking for a WMS Business Analyst to join our team. In this role, you will be the primary Subject Matter Expert (SME) for Warehouse Management System (WMS) projects, ensuring our solutions align with operational goals and customer needs.

Location: Des Plaines, IL or Bethlehem, PA | Full-Time | Salary Range $75,000 to $95,000 per year

What You'll Do

As a WMS Business Analyst, you'll be responsible for the successful delivery of WMS implementations. You'll lead project teams, serve as a change agent, and ensure our systems and processes are optimized for success.

• Develop and maintain comprehensive project documentation, including business requirements, functional specifications, process flows, test scripts, training guides, and user manuals.
• Lead requirements-gathering sessions with stakeholders to capture operational needs, translate them into system requirements, and document them for the project team.
• Collaborate with Project Managers, Operations, and IT teams to ensure documentation accurately reflects scope, timelines, and risks.
• Evaluate current and/or intended warehouse environments and document fit/gap analyses, risks, and proposed process changes.
• Support testing cycles by preparing test plans, documenting results, and tracking defects or issues to resolution.
• Provide detailed process documentation and training materials to support end-user adoption and knowledge transfer.
• Act as a WMS SME by documenting and explaining how system functionality aligns to operational processes and customer outcomes.
• Monitor system and operational performance, record findings, and contribute to documented recommendations for improvement.
• Facilitate change management activities by documenting as-is and to-be processes and helping stakeholders understand impacts.
• Communicate project updates and outcomes with internal and external stakeholders through well-structured documentation and presentations.
• Additional job duties as assigned.

What You Bring to the Table

• A Bachelor's degree or equivalent related work experience is required.
• 2+ years of experience leading WMS implementations or in a similar role preferred.
• Strong analytical skills with experience in identifying potential issues and developing contingency plans.
• The ability to manage your own priorities while being a strong team player.
• A willingness to travel up to 20-25% annually, based on project needs.
• Experience delivering on-the-job coaching is preferred.

What's In It for You

• Hybrid work schedule with 4 days in-office in Des Plaines, IL and one day remote
• Schedule: Monday - Friday, 8:00AM - 5:00PM
• Salary: Your base pay is one part of your total compensation package. We anticipate this role to pay a base salary between $75,000 to $95,000 per year, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience.
• Competitive salary and a comprehensive benefits package.
• Full health insurance (medical, dental, and vision).
• 401(k), life insurance, and tuition assistance.
• Paid time off to rest and recharge.
• An open-door work environment that values feedback and collaboration.
• Opportunities for career advancement within a growing company.

Ready to apply your expertise and lead successful WMS projects? We want to hear from you.

CJ Logistics About Statement

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics is proud to be an Equal Employment Opportunity and Affimative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At this time, CJ Logistics Americas is unable to offer visa sponsorship or support for work authorization.