Shared Services Analyst

CJ Logistics America; Champaign (IL); On-site; USD 73,000 - 83,000; Full time

Job summary

CJ Logistics America is seeking a Shared Services Analyst to drive inventory accuracy and optimize distribution center performance. You will leverage business intelligence to deliver actionable insights and support across departments and with customers.

The role emphasizes data-driven problem solving, process improvement, and collaboration to resolve inventory challenges while maintaining quality and compliance.

Qualifications

• Bachelor’s degree required.
• 2+ years of warehouse/logistics experience.
• Advanced proficiency in Excel, Word, PowerPoint and Access.
• Experience with SQL or similar data tools.
• Experience in a centralized environment supporting multiple sites.
• Excellent verbal and written communication skills.
• 3PL experience preferred.
• Experience with Lean/Six Sigma.

Responsibilities

• Customer service & data analytics to improve carrier and consignee performance.
• Inventory management: align physical, WMS, and customer inventories.
• Produce health analyses and scorecards for Logistics Centers.
• Ensure quality compliance and traceability.
• Collaborate across CJ Logistics teams and with customers on initiatives.

Skills

Data analysis

Communication

Teamwork

Independent work

3PL experience

Lean Six Sigma

Problem solving

Education

Bachelor’s degree

Tools

Microsoft Office

SQL

Job description

Description

Shared Services Analyst: Unlock Insights, Optimize Logistics! Are you a data whiz with a passion for precision and a knack for problem-solving? CJ Logistics is looking for a Shared Services Analyst to drive exceptional inventory results in our Distribution Center(s)! In this pivotal role, you'll leverage business intelligence to ensure impeccable quantity and location accuracy, collaborating across departments and with our customers to resolve any inventory challenges.

"This position is not eligible for visa sponsorship or support for work authorization"

Why You’ll Love This Role

• You’re not just managing data, audits and processes — you’re building culture
• You’ll work with a team that values collaboration, innovation, and continuous improvement
• Every day presents new opportunities to grow, lead, and make an impact
• Salary Range: $73,000 - $83,000 per year
• Schedule: 1st Shift Monday – Friday

What You’ll Do

• Customer Service & Data Analytics: Identify opportunities to improve service for consignee and customer locations; develop, recommend, and implement solutions based on findings. Provide timely reporting and actionable insights using standard CJ Logistics tools for carrier performance, consignee performance, and volume spike impacts. Respond to all customer requests for information and act as a subject matter expert for shared services platforms.
• Inventory Management: Use business intelligence to deliver data-driven recommendations that optimize inventory management. Oversee alignment between physical, WMS, and customer inventory systems; make inventory adjustments and provide guidance to inventory clerks as needed. Conduct detailed research into overages, shortages, and damages (OS&D) and recommend corrective actions. Analyze trends, monitor process controls, and develop metrics for all inventory components to ensure ongoing accuracy and compliance.
• Operational Health & Reporting: Collect and assess process data to identify trends, isolate root causes, and provide early warning of inventory or quality concerns. Produce operational health analyses and scorecard data for each Logistics Center, providing insights and recommendations to Operations Leadership. Report on system controls, process effectiveness, and metrics required for inventory and quality assurance.
• Quality & Compliance: Ensure compliance with portions of the Quality Management System, including product traceability and management of non-conforming products. Conduct mock track and trace events to validate product traceability and regulatory compliance.
• Collaboration & Continuous Improvement: Partner with CJL warehouse, customer manufacturing, and shipping locations to support volume planning and operational initiatives. Support customer invoicing processes and contribute to continuous improvement activities. Recommend and support training initiatives based on trend analysis and operational health findings.

What You’ll Bring

• Bachelor’s degree.
• 2+ years of experience in warehouse operations or logistics analyst role.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
• Proven ability to analyze data and provide actionable recommendations.
• Experience working in a centralized environment supporting multiple sites.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced setting.
• Prior work experience in a 3PL environment.
• Experience with SQL and/or similar data analysis/reporting tools.
• Experience with Lean Management and/or Six Sigma methodology.

Why Join CJ Logistics

CJ Logistics About Statement

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics is proud to be an Equal Employment Opportunity and affirmatie Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.