Business Analyst, WMS

CJ Logistics America; Des Plaines (IL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule

Health insurance (medical, dental, and

vision

401(k)

Tuition assistance

Paid time off

Job summary

CJ Logistics America in Des Plaines, IL is seeking a WMS Business Analyst to be the SME for warehouse management system projects. You will ensure our solutions align with operational goals and customer needs, collaborating with operations, IT, and project teams.

The role offers a hybrid schedule (4 days in office in Des Plaines and one remote day), a salary range of $75,000 to $95,000, and benefits including health insurance, 401(k), and tuition assistance.

Qualifications

• Lead requirements-gathering sessions with stakeholders and translate needs into system requirements.
• Experience leading WMS implementations or similar projects.
• Strong analytical skills to identify issues and risks and propose solutions.

Responsibilities

• Create and maintain project documentation: BRD, functional specs, process flows, test scripts, training guides, user manuals.
• Lead workshops to capture operational requirements and map to system functionality.
• Collaborate with PMs, Operations, and IT to ensure accurate scope, timelines, and risk documentation.
• Document fit/gap analyses, risks, and proposed process changes for warehouse environments.
• Support testing with test plans, results, and defect tracking.

Skills

Requirements gathering

WMS implementations

Analytical skills

Stakeholder management

Travel availability

Education

Bachelor's degree

Job description

Are you a logistics professional who excels at making complex systems work seamlessly with business goals? We're looking for a WMS Business Analyst to join our team. In this role, you will be the primary Subject Matter Expert (SME) for Warehouse Management System (WMS) projects, ensuring our solutions align with operational goals and customer needs.

This position is not eligible for visa sponsorship or support for work authorization.

Location

Des Plaines, IL or Bethlehem, PA | Full-Time | Salary Range $75,000 to $95,000 per year

What You’ll Do

• Develop and maintain comprehensive project documentation, including business requirements, functional specifications, process flows, test scripts, training guides, and user manuals.
• Lead requirements-gathering sessions with stakeholders to capture operational needs, translate them into system requirements, and document them for the project team.
• Collaborate with Project Managers, Operations, and IT teams to ensure documentation accurately reflects scope, timelines, and risks.
• Evaluate current and/or intended warehouse environments and document fit/gap analyses, risks, and proposed process changes.
• Support testing cycles by preparing test plans, documenting results, and tracking defects or issues to resolution.
• Provide detailed process documentation and training materials to support end-user adoption and knowledge transfer.
• Act as a WMS SME by documenting and explaining how system functionality aligns to operational processes and customer outcomes.
• Monitor system and operational performance, record findings, and contribute to documented recommendations for improvement.
• Facilitate change management activities by documenting as-is and to-be processes and helping stakeholders understand impacts.
• Communicate project updates and outcomes with internal and external stakeholders through well-structured documentation and presentations.
• Additional job duties as assigned.

What You Bring to the Table

• A Bachelor's degree or equivalent related work experience is required.
• 2+ years of experience leading WMS implementations or in a similar role preferred.
• Strong analytical skills with experience in identifying potential issues and developing contingency plans.
• The ability to manage your own priorities while being a strong team player.
• A willingness to travel up to 20-25% annually, based on project needs.
• Experience delivering on-the-job coaching is preferred.

What's In It for You

• Hybrid work schedule with 4 days in-office in Des Plaines, IL and one day remote
• Schedule: Monday - Friday, 8:00AM - 5:00PM
• Salary: Your base pay is one part of your total compensation package. We anticipate this role to pay a base salary between $75,000 to $95,000 per year, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience.
• Competitive salary and a comprehensive benefits package.
• Full health insurance (medical, dental, and vision).
• 401(k), life insurance, and tuition assistance.
• Paid time off to rest and recharge.
• An open-door work environment that values feedback and collaboration.
• Opportunities for career advancement within a growing company.

Ready to apply your expertise and lead successful WMS projects? We want to hear from you.

CJ Logistics About Statement

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third‑party logistics provider (3PL) and supply‑chain consultant, we help customers leverage supply‑chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer‑packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Aff… We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.