Business Analyst & Tester, ServiceNow

DMI (Digital Management, Inc.); Washington (District of Columbia); Hybrid; USD 87,000 - 107,000; Full time

Job summary

DMI, a leading digital services and technology solutions provider, seeks a Business Analyst & Tester specialized in ServiceNow. The role focuses on eliciting and refining requirements, then building and running automated tests within the ServiceNow ATF framework, ensuring alignment with business needs and acceptance criteria.

The successful candidate will bridge business stakeholders and technical teams, maintain traceability from requirements to test coverage, and support UAT with a

Qualifications

• Bachelor of Science degree.
• Five or more years of relevant experience.
• ITIL certification.
• ATF proficiency with ServiceNow.
• Translate business needs into technical requirements.
• Experience writing requirements, user stories, and acceptance criteria.
• Experience developing test plans, test cases, and test scripts.

Responsibilities

• Perform and support business process and system analysis, design, improvement, and implementation efforts.
• Translate business process needs into technical requirements.
• Provide technical knowledge to stakeholders evaluating process and platform options.
• Gather and refine specifications and requirements based on technical needs.
• Document functional and technical requirements, process flows, data, forms, integrations, security and access requirements, user stories, and acceptance criteria.
• Build, maintain, execute, and troubleshoot automated tests using ServiceNow Automated Test Framework (ATF).
• Maintain the automated regression suite as the platform changes across releases.
• Develop test plans, test scripts, and related documentation based on finalized requirements.
• Execute functional, integration, regression, process-flow, and data testing mapped to approved requirements and acceptance criteria.
• Support user acceptance testing with business user population and document results.

Skills

ServiceNow ATF

Requirements analysis

User stories & acceptance criteria

Test planning

UAT support

Communication

Security clearance readiness

ServiceNow admin

Federal testing experience

Education

Bachelor of Science degree

Five+ years experience

ITIL certification

Tools

ServiceNow

Automated Test Framework (ATF)

Job description

Business Analyst & Tester, ServiceNow

Job ID: 2026-28947

Category: Business Analysis

Location: US-DC-Washington

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a combined Business Analyst and Tester supporting a ServiceNow service management program for the U.S. Senate Sergeant at Arms (SAA).

The role elicits and refines requirements, then builds and runs the automated test suite that proves the delivered work. Test automation using the ServiceNow Automated Test Framework is an explicit requirement of the position, not an optional skill: this is not a manual-testing role. The successful candidate is equally comfortable in a requirements workshop with business users and in the test framework afterward.

Duties and Responsibilities

• Business and System Analysis
  • Perform and support business process and system analysis, design, improvement, and implementation efforts.
  • Translate business process needs into technical requirements.
  • Provide technical knowledge to business stakeholders evaluating process and platform options.
• Requirements and User Stories
  • Gather and refine specifications and requirements based on technical needs.
  • Document functional and technical requirements, process flows, data, forms, integrations, security and access requirements, user stories, and acceptance criteria.
  • Maintain traceability between approved requirements, test coverage, and delivered functionality.
• Test Automation
  • Build, maintain, execute, and troubleshoot automated tests using the ServiceNow Automated Test Framework (ATF).
  • Maintain the automated regression suite as the platform changes across releases.
• Test Planning and Execution
  • Develop test plans, test scripts, and related documentation based on finalized requirements.
  • Execute functional, integration, regression, process-flow, and data testing mapped to approved requirements and acceptance criteria.
  • Document test execution results, defects, remediation status, and retesting evidence.
• User Acceptance Testing
  • Support user acceptance test planning, including scenarios, expected results, participants, responsibilities, schedule, and entry and exit criteria.
  • Support execution of user acceptance testing with a business user population, and document results, defects, disposition, and outstanding risks and issues.

Qualifications

Education and Years of Experience:

• Bachelor of Science degree.
• Five or more years of relevant experience.
• ITIL certification

Required Skills & Certifications:

• Demonstrated proficiency building, maintaining, executing, and troubleshooting automated tests using the ServiceNow Automated Test Framework (ATF).
• Demonstrated business process and system analysis experience, including translating business needs into technical requirements.
• Experience authoring requirements, user stories, and acceptance criteria.
• Experience developing test plans, test cases, and test scripts traceable to approved requirements.
• Experience supporting user acceptance testing with a non-technical business user population.
• Exceptional interpersonal skills and a proven ability to build and maintain effective working relationships with all project stakeholders.
• Strong written and verbal communication skills.
• Ability to successfully complete the background investigation required for U.S. Senate facility and system access, and to meet ongoing personnel security reporting requirements. [Confirm investigation level and adjudication timeline.

Additional Requirements:

• Hands-on ServiceNow platform administration experience.
• Experience with functional, integration, and regression test strategy on a platform under continuous release.
• Federal or Legislative Branch testing experience within a formal acceptance regime.
• Experience with defect tracking and quality reporting in ServiceNow
• This position is designated Key Personnel under the contract. Substitution requires customer notification and approval.
• Deliverables are subject to formal Government review and written Contracting Officer's Representative (COR) acceptance.
• Testing windows may occasionally fall outside standard business hours to align with release schedules.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Washington, DC

Work Arrangement: With the option of Hybrid, with some work performed on-site in Washington, DC in support of the U.S. Senate Sergeant at Arms.

Minimum Salary Rate

$97,193

Median Salary Rate

$121,492

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.