Business Analyst, Strategic Account Services

Amazon; Seattle (WA); On-site; USD 66,000 - 144,000; Full time

Job summary

Amazon is seeking a Business Analyst for the Strategic Account Services (SAS) team in Seattle. This role focuses on enhancing the seller experience through data analysis and strategic recommendations. Ideal candidates will excel in data insights and have strong collaboration skills to navigate complex challenges. A successful analyst will engage with stakeholders to drive business efficiency and improve operational strategies.

Qualifications

• 3+ years of Excel and data visualization tools experience.
• 4+ years of business analyst or data analyst experience.
• Experience making business recommendations and influencing stakeholders.

Responsibilities

• Drive Insight-Led Innovation through understanding Seller needs.
• Manage Ambiguity across business units to improve customer experience.
• Scope projects and lead team to design studies and provide insights.

Skills

Data Analysis

Customer Insights

Hypotheses Creation

Excel (VBA, Pivot Tables)

SQL

Education

Bachelor's degree in finance, accounting, business, economics, engineering, analytics, mathematics or statistics

Tools

Tableau

Quicksight

Job description

Business Analyst, Strategic Account Services

Join to apply for the Business Analyst, Strategic Account Services role at Amazon

Business Analyst, Strategic Account Services

Join to apply for the Business Analyst, Strategic Account Services role at Amazon

Description

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses. Today, the 3P Seller business represents approximately 60% of the total Amazon.com sales and continues to accelerate, presenting you with the opportunity to join us to ensure that our customers are engaging with the right SAS services at the right time to best optimize their success on Amazon.

Description

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses. Today, the 3P Seller business represents approximately 60% of the total Amazon.com sales and continues to accelerate, presenting you with the opportunity to join us to ensure that our customers are engaging with the right SAS services at the right time to best optimize their success on Amazon.

The Strategic Account Services (SAS) organization is seeking a Business Analyst to drive thought leadership and and insights to help our Seller Recruitment and Experience (SRE) team make meaningful business decisions and improve operational efficiency.

As a Business Analyst, you will improve how we identify, recruit and service sellers into the SAS offering best aligned with their success. You will help build dashboards, synthesize data, identify trends and create forecasting models to support business efficiency and efficacy across capacity, enrollments and seller prioritization.

We are looking for a curious, analytical, and customer-insights focused thought leader to drive alignment between our sellers and the programs we offer to help them succeed on Amazon. The right candidate must be able to work independently and will want to roll up their sleeves as we define new mechanisms to scale our business. They will need to be comfortable working across functions and organizational boundaries to develop long-term strategy, while leading and executing against this vision. The Business Analyst, will build partnerships and solve complex and ambiguous challenges by leveraging large datasets and models.

Key job responsibilities

A Successful Candidate Will

• Drive Insight-Led Innovation: Own and execute end-to-end vision with stakeholders grounded in an understanding of our Sellers (as businesses and personas) and present results to senior leadership. They will work backwards to find the intersection of Seller need and program deliverables.
• Manage Ambiguity: Understand complex business problems across multiple business units, Seller types, and product lines to create hypotheses that translate into requirements and drive alignment to improve our SAS customer experience.
• Customer Research and Analytics: Plan and deliver customer insights by working backwards from Seller needs by determining methodology, creating a project plan, and aligning with key stakeholders to execute.
• Model Methodologies: Recommend key model methodologies to effectively develop forward looking forecasts, create actionable insights, and translate those insights into business initiatives. This role will work with crossfunctional program and analytics teams to determine our strategy to best align our acquisition strategy with our program and capacity.
• Insight Development: Scope projects and lead team to design studies, data collection/data analysis, and provide recommendations to senior leadership.
• Innovation: Develop mechanisms that enable us to measure progress and truly invent for our sellers.
  
  

About The Team

BASIC QUALIFICATIONS

• Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field
• 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• 4+ years of business analyst, data analyst or similar role experience
• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience with SQL
• Experience making business recommendations and influencing stakeholders
  
  

Preferred Qualifications

• Experience in business or financial analysis
• Experience in customer segmentation, customer behavior analysis, conjoint/trade-off modeling
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A3006872

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Analyst, and Information Technology

• Industries

  Software Development

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