Business Analyst - R01573032

Brillio; United States; À distance; USD 90 000 - 120 000; Plein temps

Résumé du poste

Brillio is seeking a Business Analyst to gather requirements and govern global FAQ content. You will interview stakeholders, analyze content across multiple websites, and document structures, ownership, and metadata to enable reusable content and governance.

You will capture business rules, localization needs, and approval workflows while supporting future-state process improvements and playbooks for global content management initiatives.

Qualifications

• 4–6 years of experience in business analysis within digital or global content domains.
• Proficiency in documenting business rules, governance, localization considerations, and content lifecycle processes.
• Strong analytical skills for synthesizing qualitative and quantitative information.
• Experience with metadata management and taxonomy development for content classification.
• Experience with CMS and digital content platforms; proficiency in Excel and PowerPoint.

Responsabilités

• Conduct stakeholder interviews, workshops, and discovery sessions to gather business requirements and content management needs for global FAQ initiatives.
• Analyze FAQ content across websites, documenting content structures, ownership, metadata, and business processes.
• Develop and maintain content inventory and classification documentation to support content governance and reusability.
• Capture and document business rules, governance requirements, localization considerations, and content lifecycle processes.
• Facilitate traceability between stakeholder requirements, findings, recommendations, and deliverables to ensure alignment.
• Identify content gaps, duplication, inconsistencies, and opportunities for content reuse to optimize global knowledge management.
• Document current-state processes, governance models, approval workflows, and content management practices for future-state recommendations.
• Support development of implementation playbooks, strategic recommendations, and operational process improvements for global content management.

Connaissances

Data analysis

Stakeholder interviews

Requirements documentation

Process flows

Traceability

Content governance

Content lifecycle

Customer journey mapping

Formation

Bachelor’s degree in Information Management / Business Administration / Data Analytics

Outils

CMS

Excel

PowerPoint

Metadata taxonomy

Description du poste

Business Analyst

Primary Skills

• Spark - Pyspark, SQL, SQL (Basic + Advanced), Python, Hive, Data Modelling Fundamentals

Specialization

• Data Analysis: Business Analyst

Job requirements

• Experience Range: with at least 4 to 6 years of experience in business analysis, content management, and knowledge management within digital or global content domains Key Responsibilities: 1. Conduct stakeholder interviews, workshops, and discovery sessions to gather business requirements and content management needs for global FAQ initiatives 2. Analyze FAQ content across multiple websites, documenting content structures, ownership, metadata, and business processes 3. Develop and maintain comprehensive content inventory and classification documentation to support content governance and reusability 4. Capture and document business rules, governance requirements, localization considerations, and content lifecycle processes 5. Facilitate traceability between stakeholder requirements, findings, recommendations, and deliverables to ensure alignment and transparency 6. Identify content gaps, duplication, inconsistencies, and opportunities for content reuse to optimize global knowledge management 7. Document current-state processes, governance models, approval workflows, and content management practices to inform future-state recommendations 8. Support the development of implementation playbooks, strategic recommendations, and operational process improvements for global content management Required Skills: 1. Proficiency in content management systems (CMS) and digital content platforms 2. Expertise in business requirements documentation, process flows, user stories, and traceability matrices 3. Strong analytical skills for synthesizing qualitative and quantitative information 4. Experience with metadata management and taxonomy development for content classification 5. Advanced skills in Excel and PowerPoint for documentation and reporting 6. Experience documenting business processes, workflows, governance models, and operating procedures Preferred Skills: 1. Experience in knowledge management or customer support initiatives 2. Familiarity with content governance, localization processes, and enterprise transformation programs 3. Understanding of customer journey mapping and content lifecycle management 4. Experience working in regulated industries such as healthcare, life sciences, or medical devices 5. Ability to support content modernization and digital experience projects Desired Qualifications: 1. Bachelor’s degree in Information Management, Business Administration, Data Analytics, or a closely related discipline 2. Certification in Business Analysis (e.g., CBAP, CCBA, PMI-PBA) 3. Certification in Content Management or Knowledge Management (e.g., KM Institute Certified Knowledge Manager) Additional Information: Remote offshore work arrangement