Business Analyst - Process Flows, BI Reporting & CRM

1199SEIU Benefit and Pension Funds; New York (NY); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

1199SEIU Benefit and Pension Funds in New York, NY is seeking a competent Business Analyst to support funds systems and CRM-enabled processes. You will gather requirements, map workflows, and create manuals while collaborating with cross-functional teams.

The role involves training on system processes, preparing ad hoc reports, and ensuring effective communication with stakeholders. A CS/BA background and BI tool familiarity are preferred.

Formación

• Bachelor’s degree in a computer science related field or equivalent.
• Minimum of two (2) years of Business Analyst experience including gathering and composing business requirements documents.
• Experience with web-based applications and CRM technology with knowledge of Business Intelligence tools e.g., QlikView.
• Intermediate level of Microsoft Office/Suite applications (Excel, Access, Word, PowerPoint, Outlook, etc.). Advanced level in Excel and Access applications preferred.
• Excellent interpersonal and communication skills - oral, written and listening.
• Knowledge of Microsoft Dynamics or Salesforce CRM, Azure DevOps Services.
• Knowledge of Business Intelligence tools e.g., QlikView desirable.
• Knowledge of SQL is desirable
• Understanding of conditional logic to compose data queries, analysis and reports, and gain a thorough understanding of data output and potential business implications.

Responsabilidades

• Test new builds, programming changes, design modifications, and changes to database structure for funds systems/applications.
• Create process flows that map current procedures and workflows.
• Create and update workflow and procedure manuals.
• Provide technical training and on-going support for system processes and policy-based procedures.
• Attend meetings and daily communication sessions to keep abreast of project objectives, process workflows and progress of business concepts.
• Assist in maintaining and tracking the progress of the team’s work in an enterprise application.
• Provide backup to the Senior Manager, Business Analyst and support for outstanding projects.
• Design and compile ad hoc reports based upon the emerging needs of the business.
• Work with Child Care Fund (CCF) and Child Care Corporation (CCC) team members and SSD staff to provide guidance and support on related tasks.
• Establish and maintain effective working relationships with employees, Funds, and vendors.
• Communicate effectively and collaboratively with internal staff, leadership, and external customers in a professional manner.
• Perform special projects and assignments as directed by management.

Conocimientos

Business Analysis

Requirements gathering

CRM systems

Web-based applications

Interpersonal communication

Excel

QlikView

SQL

Educación

Bachelor’s Degree in Computer Science or related field

Herramientas

Azure DevOps Services

Microsoft Dynamics

Salesforce CRM

Descripción del empleo

1199SEIU Benefit and Pension Funds in New York, NY is seeking a competent Business Analyst to support funds systems and CRM-enabled processes. You will gather requirements, map workflows, and create manuals while collaborating with cross-functional teams.

The role involves training on system processes, preparing ad hoc reports, and ensuring effective communication with stakeholders. A CS/BA background and BI tool familiarity are preferred.