Business Analyst - OCYF - Hybrid

S R International Inc; Harrisburg (Dauphin County); On-site; USD 70,000 - 95,000; Full time

Job summary

SR International Inc. seeks a driven Business Analyst to support the Office of Children, Youth and Families in Harrisburg, PA, helping shape systems and processes that impact child welfare across Pennsylvania.

You will gather requirements, model processes, collaborate with stakeholders and IT, and support testing and reporting to agency leadership. This role operates in a public-sector environment with meaningful impact and opportunities for growth.

Qualifications

• Bachelor's degree in a related field.
• Proven experience as a Business Analyst, preferably in government/public sector.
• Knowledge of BA methodologies, tools, and best practices.
• Experience with requirements documentation and process mapping.
• Familiarity with child welfare, human services, or social services systems is a plus.
• Proficiency in MS Office, Visio, and project management tools.
• Excellent written and verbal communication skills for diverse audiences.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Gather, analyze, and document business & functional requirements for OCYF programs.
• Collaborate with stakeholders, program staff, and IT to align needs with solutions.
• Develop process flow diagrams, use cases, and business process models.
• Conduct gap analyses and recommend system/workflow improvements.
• Support testing, including UAT planning, execution, and defect tracking.
• Prepare reports, presentations, and status updates for leadership and stakeholders.
• Facilitate meetings and requirements-gathering sessions with cross-functional teams.

Skills

Requirements gathering

Process mapping

Stakeholder management

Communication

Analytical thinking

Organizational skills

Problem-solving

Education

Bachelor's degree in Business Administration, Information Systems, Public Administration, or related field

Tools

Microsoft Office Suite

Visio

Project management tools

Job description

About the Role:

SR International Inc. is seeking a driven and detail-oriented Business Analyst to support the Office of Children, Youth and Families in Harrisburg, PA. This is an exciting opportunity to make a meaningful impact by helping shape systems and processes that directly affect the well-being of children and families across Pennsylvania. If you're passionate about public service and thrive in a dynamic government environment, we want to hear from you!

Responsibilities:

• Gather, analyze, and document business and functional requirements for OCYF programs and initiatives
• Collaborate with stakeholders, program staff, and IT teams to align business needs with technical solutions
• Develop process flow diagrams, use cases, and business process models to support project documentation
• Conduct gap analyses and recommend improvements to existing systems and workflows
• Support testing efforts including UAT planning, execution, and defect tracking
• Prepare reports, presentations, and status updates for project leadership and agency stakeholders
• Facilitate meetings, workshops, and requirements-gathering sessions with cross-functional teams

Requirements:

• Bachelor's degree in Business Administration, Information Systems, Public Administration, or related field
• Proven experience as a Business Analyst, preferably in a government or public sector environment
• Strong knowledge of business analysis methodologies, tools, and best practices
• Experience with requirements documentation, process mapping, and stakeholder management
• Familiarity with child welfare, human services, or social services systems is a plus
• Proficiency in Microsoft Office Suite, Visio, and project management tools
• Excellent written and verbal communication skills with the ability to present to diverse audiences
• Strong analytical, problem-solving, and organizational skills with keen attention to detail

About Us:

SR International Inc. is a trusted technology and consulting services firm with a strong track record of delivering innovative solutions to government and commercial clients. Our team is known for its commitment to quality, integrity, and client satisfaction — values that have earned us long-standing partnerships across the public sector. At SR International, employees enjoy a collaborative culture, meaningful work, and opportunities to grow their careers while making a real difference in their communities.