Business Analyst - Mortgage Technology - Remote US

SitusAMC; Lansing (MI); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Job summary

SitusAMC is seeking a Senior Analyst to monitor and analyze system usage, design solutions, and create specifications for adjustments to SitusAMC’s systems. You will work closely with the technology department and stakeholders to translate business needs into functional designs.

The role emphasizes strong communication, problem-solving, and QA experience in mortgage/technology contexts, with opportunities to support testing, demos, and project coordination.

Qualifications

• College degree in related field, or equivalent combination of education and experience.
• Experienced professional with 5+ years in industry and/or relevant experience at Senior Analyst or Analyst level.
• Over five years in mortgage / technology / secondary market experience.
• Training in finance / mortgage banking desired.
• Demonstrated success as a QA or Technology Analyst at SitusAMC strongly preferred.
• Create and maintain positive and professional relationships with all staff and stakeholders.
• Strong communication skills, both verbal and written.

Responsibilities

• Collect, review, analyze, and document system/user requirements from business users.
• Collaborate with stakeholders to define project goals, scope, and timelines.
• Respond to changes in project scope, priorities, or requirements by adjusting plans and priorities accordingly.
• Assign tasks as directed by manager.
• Analyze information, including feedback from users and usage statistics to strengthen requirements.
• Promote and support department goals and objectives.
• Communicate feedback/performance/status of staff to manager.
• Track, organize, and prioritize assigned projects.
• Work on projects to completion within the required time frames, communicating delays as needed.
• Translate business requirements to detailed functional designs for development, testing and implementation.
• Investigate system usage including overrides, exception handling, and common errors.
• Participate in discussions with other analysts to ensure synergy between systems.
• Participate or facilitate other quality initiatives as assigned by manager.
• Anticipate and prevent problems and roadblocks before they occur.
• Assist with UAT testing and demo preparation.
• Handle day-to-day requests and communicate test progress to stakeholders.

Skills

Strong communication

Problem solving

Teamwork

Attention to detail

Education

Bachelor's degree or equivalent

Tools

MS Office

Excel

Job description

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

As a key point of control for system enhancements and quality initiatives, this position is responsible for monitoring and analyzing system usage, designing solutions and creating specifications for adjustments to SitusAMC’s systems. This role works directly with employees of SitusAMC’s technology department and other stakeholders. This person serves as a subject matter expert for the technology.

Essential Job Functions:

• Collect, review, analyze, and document system/user requirements from business users.

• Collaborate with stakeholders to define project goals, scope, and timelines.

• Respond to changes in project scope, priorities, or requirements by adjusting plans and priorities accordingly.

• Assign tasks as directed by manager

• Analyze information, including oral and written feedback from users, survey responses, and usage statistics to strengthen and validate requirements.

• Promote and support department goals and objectives

• Communicate feedback/performance/status of staff to manager

• Track, organize, and prioritize assigned projects

• Work on projects to completion within the required time frames, proactively communicating any delays to manager and/or interested stakeholders

• Analyze and translate business requirements to detailed functional designs for development, testing and implementation for SitusAMC’s systems

• Investigate system usage including overrides, exception and validation handling, common errors or excessive time per page/field as assigned by manager

• Participate in discussions with other application analysts to ensure synergy between systems within the organization.

• Participate, own or facilitate any other quality initiatives as assigned by manager

• Anticipate and prevent problems and roadblocks before they occur

• Assist with UAT testing

• Assist in demo preparation

• Handle day to day requests

• Communicate test progress, results, & issues/roadblocks to project stakeholders/Mgmt

• Other activities as may be assigned by your manager

Qualifications/ Requirements:

• College degree in related field, or equivalent combination of education and experience

• Experienced professional with 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent.

• Over five years in mortgage / technology / secondary market experience

• Training in finance / mortgage banking desired

• Demonstrated success as a QA or Technology Analyst at SitusAMC strongly preferred

• Create and maintain positive and professional relationships with all staff and stakeholders

• Strong communication skills, both verbal and written

• Demonstrated ability to provide actionable constructive feedback objectively and with diplomacy

• Computer literate with in-depth knowledge of MS Office and web-based systems; visual aids; emphasis on Excel

• Excellent PC skills and possess high level of proficiency in Microsoft products

• Demonstrate professional behavior and teamwork, punctual, dependable

• Demonstrate comprehensive problem-solving skills

• Demonstrate excellent organizational and people skills

• Limited travel

• Flexible schedule required

#LI-AS1 LI-REMOTE

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$90,000.00 - $110,000.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision (https://go.situsamc.com/rs/962-QMP-613/images/pay-transp_%20English_formattedESQA508c.pdf?version=0)

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)