Business Analyst, IT

Gildan; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Mentorship

Development opportunities

Benefits package

Job summary

Gildan is seeking a Business Analyst, IT Applications to support Distribution IT initiatives and Warehouse Management solutions. You will document requirements, design processes, test changes, and train users across head office and global DCs.

The role emphasizes strong IT and business process alignment, with opportunities to contribute to larger-scale projects and to provide production support for our Distribution Centers. English fluency is essential; Spanish is a plus.

Qualifications

• University degree in IT, Industrial Engineering, Operations Management or Logistics.
• 2–5 years in a distribution environment with inventory control experience.
• 2–5 years with an ERP (JDE preferred).
• 2–5 years with a Warehouse Management System (Manhattan preferred).
• Automated testing experience is an asset.
• Strong analytical and system/process orientation.
• Excellent written and oral English; Spanish is a plus.
• Willing to travel 10–30% outside the United States.

Responsibilities

• Gather and analyze requirements from Distribution stakeholders to design WMS solutions.
• Design and document Warehouse Management solutions for usability and optimization.
• Conduct thorough system testing prior to deployment.
• Develop training materials and conduct user training.
• Provide ongoing support and maintenance for the WMS and related systems.
• Collaborate with IT and business stakeholders on initiatives and projects.
• Provide production support to distribution centers, including on-call rotation.

Skills

Analytical

Interpersonal

Training

Customer service

English communication

Education

University degree

Tools

JDE ERP

Manhattan WMS

Automated testing tools

Job description

Who We Are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada. Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com .

Who We Are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada. Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com .

The opportunity

The Business Analyst, IT Applications main function is to perform support related tasks for the Distribution BA team. The Business Analyst, IT Applications will work closely with their IT Distribution BA colleagues to support business resources in the head office and global distribution centers. The mandate will include documenting, resolve production issues, participate in developing solutions, testing and implementing projects or initiatives. The business analyst will be working under the supervision of the Sr. Manager, Applications under the VP, IT Global DevOps who is the link between users and the IT department. This position has a strong IT aspect but is not limited only to IT projects; therefore, the selected candidate may also be involved, in a support role, in the reengineering or design of business processes.

The Role

• Gather and analyze requirements from Distribution stakeholders to design and propose effective warehouse Management System solutions that align with business objectives.
• Design and document Warehouse Management solutions, focusing on usability and optimization of Distribution processes.
• Conduct thorough system testing to ensure functionality, accuracy, and efficiency prior to deployment.
• Develop training materials and conduct training to the business of new functionalities
• Provide ongoing support and maintenance for our Warehouse Management system, including troubleshooting issues and implementing updates.
• Participate and collaborate with other IT teams and Business stakeholders in business initiatives and larger scale projects
• Provide production support to all our Distribution Centers in general including participation in our on-call support schedule.
  

The Requirements

• University degree: IT, Industrial Engineering, Operations Management, Logistics, or equivalent
• 2-5 years’ experience working in a distribution related environment and inventory control/ management is required combined with supply chain/logistics would be an added asset.
• 2-5 years’ experience with an ERP (JDE would be an asset)
• 2-5 years’ experience with a WMS Warehouse Management System (Manhattan would be an asset)
• Automated testing tool experience would be an asset
• System and process orientation
• Strong analytical skills
• Strong interpersonal skills and demonstrated team skills
• Customer service skills and the ability to create and provide user training
• Excellent written and oral skills in English, Spanish is an asset
• Traveling may be required outside United States – project/Initiative dependent (10% to 30% of the time).
  

What's In It For You

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages
  

Find your fit with us

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.