Business Analyst, IT

Berkshire; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Berkshire Residential Investments is seeking a Business Analyst IT to drive IT projects and support corporate and investment management systems. The ideal candidate will leverage business and technical knowledge to enhance software solutions and foster stakeholder collaboration, while promoting a diverse and inclusive work environment.

Benefits

Excellent benefits package

Programs promoting physical, mental, and financial wellbeing

Diversity and inclusion initiatives

Qualifications

• 0-4 years of experience in business settings emphasizing customer service.
• Demonstrated multimodal communication skills.
• Ability to manage up to senior management and lead projects.

Responsibilities

• Develop and maintain relationships with stakeholders to understand their needs.
• Engage in complex problem-solving with users and IT resources.
• Provide exceptional customer support and maintain confidentiality.

Skills

Customer service

Process improvement

Problem solving

Communication

Collaboration

Education

Bachelor’s degree in computer science, quantitative major, Economics or Finance

Tools

SQL

Excel

Python

Yardi software

Job description

Company Overview

Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.

If you’re interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.

Position Summary

The Business Analyst IT will leverage both business knowledge and technical skills to collaborate with stakeholders, vendors, and technical resources to implement and support corporate and investment management systems. The individual will drive IT projects and participate in various technology initiatives from conception to post-implementation, including business analysis, quality assurance testing, project management and vendor management.

Responsibilities Include, But Are Not Limited To

• Develop and maintain relationships with key business stakeholders to understand their needs, clearly articulate their requirements, and ensure software solutions align with business goals
• Engage in complex problem solving and with both business users and IT resources
• Identify opportunities to improve existing systems and processes, and work with the IT team to implement solutions
• Become a subject-matter expert for investment management systems and processes, providing guidance to the IT team and business stakeholders as needed
• Collaborate with business stakeholders, developers, and other IT team members to ensure software solutions meet business requirements and are delivered on time and within budget
• Provide strong leadership, ownership and accountability, and demonstrate solid communication skills when planning projects and driving them to success.
• Ensure adherence to best practices for systems analysis and product management, including requirements gathering, documentation, testing, and project management
• Interface with accounting, portfolio/asset management for day-to-day requests
• Perform other administrative and technical tasks and projects assigned by the Information Technology leadership
• Provide exceptional customer support to our users, including good communication, prompt service and quality results for our users to the extent possible
• Consistently demonstrate use of tact and discretion
  
  

Knowledge/Experience

• Zero to four (0-4) years of experience in a business setting that emphasizes customer service, process improvement, and solving problems with technology
• Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem solving
• Demonstrated multimodal communication style that reaches every stakeholder, specifically excellent verbal, and written communications
• Ability to communicate with and manage up to senior management
• Collaborative working style with inclusive work and thinking behaviors, commitment to excellence in teams and work product, with a strong work ethic
• Demonstrate emotional intelligence in high pressure and sensitive situations
• Tenacity, patience, and perseverance to work with business deals from beginning to end of process
• Represent the Berkshire employment brand well to candidates by seeking to understand the capabilities and insights of people with unique backgrounds, cultures, styles, and abilities.
• Maintain confidentiality of sensitive information and communications of information
• Develop productive working relationships with all team members including internal clients and external third parties
• Demonstrated high level of ethics and integrity with a straightforward and honest approach
  
  

Technical/Educational Requirements

• Bachelor’s degree in a computer science, a quantitative major or Economics or Finance
• Technical aptitude is important – knowledge of SQL, Excel and/or Python is beneficial.
• Demonstrated ability to learn and use new technology (e.g., computers/hardware, mobile, software, cloud-based programs)
• Proficiency with computers, keyboards, monitors and telephone
• Proficiency in other Microsoft Products (e.g., Word, Outlook, Teams, Power Point)
• Proficiency in Yardi software products is a plus
  
  

Berkshire Residential offers an excellent benefits package, focusing on our employees’ total health and wellness. We offer programs and incentives that promote physical, mental, financial, and behavioral wellbeing both within and beyond our workplace. Please visit our Careers page for full details – and to learn more about how we value our employees.

Berkshire Residential values diversity, equity, inclusion and belonging. Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.