Business analyst in payments

Stape; Kleos; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work

5-day work week

Professional development

English lessons

Library access

Telemedicine

Health insurance

Job summary

Stape; Kleos ищут бизнес-аналитика, который поможет понять, как работают процессы найма, выплат и управления людьми по всему миру, и предложит практичные улучшения для руководства.

Вы будете общаться с пользователями, операциями, комплаенсом и финансами, картировать текущие процессы, выявлять узкие места и формулировать конкретные решения, включая внедрение изменений и контроль результатов.

Qualifications

• Опыт работы бизнес-аналитиком/системным аналитиком с исследованием процессов и формулированием рекомендаций
• Опыт проведения воркшопов с бизнес- и техническими стейкхолдерами и соблюдением требований
• Умение презентовать варианты решения руководству и налаживать межфункциональное сотрудничество

Responsibilities

• Общение с пользователями, Operations, Compliance, Finance и Support о процессах найма, выплат, payroll и передачах между отделами
• Картирование текущего процесса, поиск задержек, рисков и формулировка проблемы
• Формирование и обсуждение вариантов изменений с участием необходимых сотрудников и принятие решения
• Поддержка внедрения договорённых изменений и проверка их эффективности
• Сопровождение реализуемых решений совместно с продуктом, инжиниринг, операциями и комплаенсом
• Документирование выводов простым языком и подготовка материалов для руководства
• Отслеживание обоснований и причин выбора того или иного варианта

Skills

Business Analysis

Stakeholder Management

Workshop Facilitation

Process Mapping

Communication

Cross-Functional Collaboration

Job description

Описание

Kleos helps companies hire, pay and manage people anywhere in the world. We run two products in production: Global Employment and Contractor Payments. As we grow, the way clients, contractors and employees are onboarded, checked, paid and supported has to stay simple and reliable. We are hiring a Business Analyst to understand how these processes work today, find what is causing friction, and recommend practical changes to senior management. This is not a product manager role and not an engineering role. You will not own the product roadmap or write production code. You will look at how the business operates and help us improve it.

Задачи

• Talk to users, operations, compliance, finance and support about processes such as onboarding, payouts, payroll and internal handovers.
• Map the current process, spot gaps, delays and risks, and turn that into a clear problem to solve.
• Bring the right people together to test assumptions, agree what should change and get to a decision.
• Support recommendations with straightforward operational and customer signals, such as drop-off, feedback or usage.
• Write up findings in plain language and present options, trade-offs and next steps to senior management.
• Support implementation of what is agreed and check whether it is working.
• Collaborate with product, engineering, operations and compliance so recommendations are realistic and can actually be delivered.
• Track the options considered and why a recommendation was made.

Требования

• Experience as a Business Analyst, Systems Analyst, or in a similar role investigating how a process works and turning that into recommendations.
• Experience running workshops with business, technical and, where relevant, compliance stakeholders.
• Experience presenting options and recommendations to senior stakeholders.
• Comfortable working across teams without needing direct line management.
• Significant relevant experience; a degree is not required.
• Будет плюсом: Experience in digital products, payments, onboarding or other operationally complex environments is a plus; Experience taking a process change through to implementation is a plus

Условия

• Fully remote work.
• A 5-day work week.
• A supportive team that values open communication and collaboration.
• The opportunity to directly influence how the business operates.
• Voluntary health insurance or telemedicine.
• Compensation for professional development, including external courses, training, conferences, and webinars.
• English lessons with a professional teacher from day one.
• Access to our corporate library.