Business Analyst II - IT Asset Management

NorthShore University HealthSystem; Skokie (IL); Hybrid; USD 80,000 - 124,000; Full time

Benefits offered by this job

Incentive pay

Annual increases based on performance

Career pathways for growth

Medical, dental, vision options

Job summary

NorthShore University HealthSystem is seeking a Business Analyst II focused on IT Asset Management. The role oversees the full hardware asset lifecycle using ServiceNow HAM, ensuring policy compliance and efficient asset utilization.

You will lead smaller projects, collaborate with IT teams and vendors, and drive improvements to asset processes and CMDB governance. Strong analytical and communication skills are essential for success.

Qualifications

• Bachelor's degree in IT, Business, STEM or related field (or high school diploma plus 6+ years of related experience).
• Certifications in HAM and IT Asset Management preferred or to be obtained within specified timeframe.
• 2–5 years of IT Asset Management/Business Analysis experience with ServiceNow HAM.
• Experience with IT asset management best practices and ITIL foundations.

Responsibilities

• Manage End-to-End Hardware Asset Lifecycle within ServiceNow HAM.
• Analyze asset data trends to identify gaps and opportunities for cost optimization.
• Configure and enhance ServiceNow HAM workflows and models.
• Develop IT hardware standards with procurement collaboration.
• Draft business cases and standardization proposals for ITAM improvements.
• Create dashboards and reports for operations, projects, and audits.
• Coordinate with Finance and IT for budget-aligned asset activities.
• Lead asset audits and reconcile discrepancies; document corrective actions.
• Ensure CMDB governance and regulatory/compliance alignment.
• Provide training and guidance to field services and inventory teams.

Skills

Requirements gathering

UAT coordination

Process improvement

Data analysis

Strong communication

Cross-functional collaboration

Education

Bachelor's degree in IT/Business/STEM

Master's degree (preferred)

Tools

ServiceNow HAM

ServiceNow CMDB

WASP Inventory Cloud

Job description

Hourly Pay Range:

$38.61 - $59.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Business Analyst II - IT Asset Management
• Location: Warrenville, IL or Skokie, IL
• Full Time
• Hours: Monday-Friday, 8:00am- 5:00pm
• Hybrid Position

Job Summary:

The IT Asset Management Business Analyst II oversees the inventory tracking and full lifecycle of IT hardware assets-from receipt to disposal-utilizing the ServiceNow Hardware Asset Management (HAM) module to ensure compliance with company policies, industry regulations, and advanced ServiceNow configurations.

This role involves leading smaller projects and contributing to larger initiatives for the development and enhancement of IT asset management processes, procedures, and the ServiceNow tracking system, incorporating best practices such as ITIL-aligned workflows and automated normalization.

The Analyst collaborates independently with IT teams and vendors to optimize asset utilization and cost effectiveness through ServiceNow analytics, variance reporting, and integration with operational tools. The position will also participate in the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users.

This position works across multiple IT teams to drive optimizations in hardware asset utilization, cost reductions via detailed financial modeling in ServiceNow, and risk mitigation through proactive Configuration Management Database (CMDB) audits and compliance dashboards.

What you will do:

• Manage End-to-End Hardware Asset Lifecycle
  Oversee receipt, deployment, refresh, retirement, and disposal activities within ServiceNow HAM.
• Asset Data Analysis & Optimization
  Analyze trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation.
• ServiceNow HAM Configuration & Enhancement
  Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations.
• Development of IT Hardware Standards
  Participate in the review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.
• Process Improvement & Documentation Development
  Draft business cases, SBARs, and standardization proposals for ITAM improvements.
• Reporting & Dashboard Development
  Develop and maintain dashboards and executive-ready reports to support operational, project, and audit needs.
• Cross-Functional Financial & Procurement Coordination
  Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts.
• Lead Asset Audits & Reconciliation
  Conduct and coordinate physical and system audits, resolving discrepancies and documenting corrective actions.
• Compliance & CMDB Governance Oversight
  Ensure alignment between asset records and CMDB (Configuration Management Data Base) standards; support regulatory and internal compliance reviews.
• Training & Operational Guidance
  Provide guidance and process training to field services, inventory teams, and operational stakeholders.

What you will need:

• Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 6 additional years of related experience)
• Preferred: Master's degree in IT, Business, STEM, or related field
• Certifications:
• ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days).
• ServiceNow HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months).
• Preferred: CHAMP - Certified Hardware Asset Management Professional CITAM - Certified IT Asset Manager (IAITAM)
  Certified Implementation Specialist - Software Asset Management (CIS-SAM)
  CIS - Data Foundations (CMDB & CSDM)
  ITIL 4 Foundation
• Experience: 2-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, experience with ServiceNow Hardware Asset Management.
• Preferred: 5+ years of experience in IT Asset Management, Business Analysis, IT Project Management, with deep familiarity and involvement in using ServiceNow Asset Hardware Asset Management.
• Unique or Preferred Skills:
• Requirements gathering, process mapping (BPMN), and gap analysis.
• User story creation, acceptance criteria, and UAT coordination.
• Business process improvement and automation identification.

• Experience with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial.

• Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.
• Knowledge of IT asset management frameworks, tools, and best practices.
• Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).
• Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving.
• Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors.
• Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing.
• High attention to detail and accuracy.
• Ability to work independently and as a part of a team.

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.