Business Analyst III

DoorDash; Honolulu (HI); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Bonus opportunities

Health insurance

Job summary

Western National Insurance Group seeks a Business Analyst III to join our team and drive the complete requirement lifecycle across multiple product workstreams. The role demands influence within the product team and the business analysis practice, leveraging Guidewire PolicyCenter administration to mature policyholder, agent, and customer experiences.

The ideal candidate collaborates across commercial lines business units and IT to design impactful journeys, analyzes tickets, refines work, and

Qualifications

• Excellent analytical and problem‑solving skills when dealing with ambiguity.
• Ability to work independently and carry out assignments to completion.
• Strong attention to detail.
• Good negotiation skills.
• Ability to lead change with positive influence on people and processes.
• Ability to effectively collaborate with others.
• Inquisitive with strong ability and desire for continuous learning.
• Highly organized and able to multitask.
• Proficient in Excel, Word, PowerPoint.
• Proficient in Jira, Confluence, SharePoint, Teams, Mural.
• Proficient understanding of domain / context‑supported technologies, systems, and processes.
• Competent ability to read and understand scripting and coding language with working knowledge and ability to write simple scripts.
• Competent ability to write basic SQL queries and proficient understanding of databases, data models, and related constructs.
• Agile certification and proficiency in other various development methodologies, tools, and frameworks.
• Master’s degree preferred in related field, experience in lieu of degree acceptable.

Responsibilities

• Partners with commercial lines business unit representatives, technology resources, and customer experience colleagues to design impactful customer journeys.
• Collaborates in ticket intake analysis and troubleshooting applications.
• Participates in work refinement and estimation process with commercial lines product team.
• Participates in troubleshooting, issue reporting, resolution, and communication of urgent production issues.
• Works with product and change control teams to ensure quality deliverables that provide customer value.
• Creates and maintains documentation that the product team or company has defined as important (e.g., support processes, team processes, system documentation).
• Flexes to non‑core responsibilities as needed to ensure timely work delivery to the customer (e.g., testing, road mapping, directing deployment).
• Collaborates across product team(s) to guide requirements activities for diverse business process and software implementation initiatives of mixed impact and risk.
• Consistently applies, develops, and contributes an extensive toolkit of advanced business analyst skills and techniques.
• Demonstrates business analyst competencies and skill sets aligned with delivering strategic value to existing and new application(s).
• Demonstrates proficient level execution of business analyst best practices as defined in the requirements lifecycle with some guidance from leads or management.
• Applies broad knowledge to identify, troubleshoot root causes, and resolve core problems across multiple domains affecting various business processes or applications.
• Identifies and leads opportunities for improvement of processes and best practices across product teams and guides team and leadership to implement process improvement.
• Plans, completes research, and analyzes tactical business plans, and interprets results to identify requirements and propose solutions across product team(s).
• Analyzes metrics and related reporting tools for evaluating business analyst performance standards and recommending adjustments.
• Identifies, executes, and guides opportunities to improve or add value to cross‑team business processes and applications and uses business base, process improvement methodology, and metrics to initiate change.
• Collaboratively guides evolution of team‑level development best practices, standards, and policies with consideration from implications in work activities.
• Understands and effectively communicates relationships between problem components.
• Utilizes high level of knowledge, experience, and available resources to find a wide range of solutions and illustrates the pros and cons of all proposed solutions.
• Performs other duties and projects as assigned.

Skills

Analytical thinking

Independent work

Attention to detail

Negotiation skills

Change leadership

Collaboration

Continuous learning

Multi-tasking

MS Office suite

Jira

Confluence

SharePoint

Teams

Mural

SQL basics

Data concepts

Agile certification

CBAP certification

Education

Master’s degree preferred in related field

Tools

Jira

Confluence

SharePoint

Teams

Mural

Job description

About Western National Insurance Group

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property‑and‑casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success by the relationships we’ve built over time. We believe that a friendly, helpful interaction creates a better experience for everyone involved.

Job Summary

Western National seeks a Business Analyst III to join our team. The incumbent will collaborate across product teams to ensure the collaborative execution of the entire requirement lifecycle across multiple product workstreams. The role requires influence and leadership within the product team(s) and the business analysis center of practice, leveraging IT and commercial lines property‑and‑casualty insurance industry experience to support legacy systems while building out and maturing our Guidewire PolicyCenter administration system and policyholder, agent, and customer experience transformation.

Responsibilities

• Partners with commercial lines business unit representatives, technology resources, and customer experience colleagues to design impactful customer journeys.
• Collaborates in ticket intake analysis and troubleshooting applications.
• Participates in work refinement and estimation process with commercial lines product team.
• Participates in troubleshooting, issue reporting, resolution, and communication of urgent production issues.
• Works with product and change control teams to ensure quality deliverables that provide customer value.
• Creates and maintains documentation that the product team or company has defined as important (e.g., support processes, team processes, system documentation).
• Flexes to non‑core responsibilities as needed to ensure timely work delivery to the customer (e.g., testing, road mapping, directing deployment).
• Collaborates across product team(s) to guide requirements activities for diverse business process and software implementation initiatives of mixed impact and risk.
• Consistently applies, develops, and contributes an extensive toolkit of advanced business analyst skills and techniques.
• Demonstrates business analyst competencies and skill sets aligned with delivering strategic value to existing and new application(s).
• Demonstrates proficient level execution of business analyst best practices as defined in the requirements lifecycle with some guidance from leads or management.
• Applies broad knowledge to identify, troubleshoot root causes, and resolve core problems across multiple domains affecting various business processes or applications.
• Identifies and leads opportunities for improvement of processes and best practices across product teams and guides team and leadership to implement process improvement.
• Plans, completes research, and analyzes tactical business plans, and interprets results to identify requirements and propose solutions across product team(s).
• Analyzes metrics and related reporting tools for evaluating business analyst performance standards and recommending adjustments.
• Identifies, executes, and guides opportunities to improve or add value to cross‑team business processes and applications and uses business base, process improvement methodology, and metrics to initiate change.
• Collaboratively guides evolution of team‑level development best practices, standards, and policies with consideration from implications in work activities.
• Understands and effectively communicates relationships between problem components.
• Utilizes high level of knowledge, experience, and available resources to find a wide range of solutions and illustrates the pros and cons of all proposed solutions.
• Performs other duties and projects as assigned.

Qualifications

• Excellent analytical and problem‑solving skills when dealing with ambiguity.
• Ability to work independently and carry out assignments to completion.
• Strong attention to detail.
• Good negotiation skills.
• Ability to lead change with positive influence on people and processes.
• Ability to effectively collaborate with others.
• Inquisitive with strong ability and desire for continuous learning.
• Highly organized and able to multitask.
• Proficient in using various computer equipment and Office software applications (e.g., Excel, Word, PowerPoint).
• Proficient in using various communication and collaboration tools (e.g., Jira, Confluence, SharePoint, Teams, Mural).
• Proficient understanding of domain / context‑supported technologies, systems, and processes.
• Competent ability to read and understand scripting and coding language with working knowledge and ability to write simple scripts.
• Competent ability to write basic SQL queries and proficient understanding of databases, data models, and related constructs.
• Agile certification and proficiency in other various development methodologies, tools, and frameworks.
• Master’s degree preferred in related field, experience in lieu of degree acceptable.

Ideal Candidate

• Demonstrated advanced organizational and prioritization skills and ability to accomplish multiple priorities of varying degrees of impact and risk (including low and high) within specified timeframe.
• Demonstrated ability to consistently communicate clearly and effectively both verbally and in writing with technical and non‑technical audiences with organizational peers in any role.
• At least seven years of experience in an IT or related role.
• Five or more years of business analyst experience across multiple domains, using a wide range of delivery methodologies.
• Advanced Business Analyst training and obtained Certified Business Analysis Professional (CBAP) or equivalent certification.
• Previous experience with the property‑and‑casualty insurance industry, or with insurance industry applications or tools; commercial lines products and tools experience strongly preferred.
• Previous experience with enterprise policy administration management; experience with systems transformation / replacement initiatives a plus.

Compensation

The targeted hiring range for this role is $100,530 – $122,870 annually. Base pay may vary depending on job‑related knowledge, skills, credentials, and experience as well as the scope and location of the role. Candidates seeking compensation outside the posted range are encouraged to apply and may be considered for other positions.

Benefits & Total Rewards

• Medical insurance plan options and other standard employee benefits including dental, vision, life, and disability insurance.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 401(k) plan with 100% matching on the first 6% of contributions.
• Wellbeing Program, including onsite fitness studio.
• Paid Time Off, including holiday, vacation, and volunteer days.
• 100% company‑paid tuition reimbursement for approved job‑relevant coursework and access to The Institutes (Risk and insurance education).
• Paid parental leave.
• Bonus opportunities.

EEO Statement

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.