Business Analyst II - Process Management

EPITEC; Milan (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

EPITEC is seeking a Smart Connected Warehouse (SCW) Analyst in Milan, IL to support modernization across multiple distribution facilities. This onsite 1-year assignment focuses on implementing warehouse management systems, improving processes, and training staff to ensure successful adoption.

You will work with operations, IT, and engineering teams to deploy new capabilities, create training materials, and guide personnel through system transitions, driving efficiency and scalable warehouse

Qualifications

• Minimum 1 year in operations, manufacturing, logistics, distribution, engineering, or related environment.
• Strong communication, collaboration, and interpersonal skills; able to work with both technical and non-technical stakeholders.
• Strong problem-solving and organizational skills.

Responsibilities

• Provide operational and production support for facilities utilizing modern warehouse management solutions.
• Assist with deployment of new system capabilities, enhancements, and process improvements.
• Develop training materials, user guides, and operational documentation.
• Deliver training to warehouse office staff and floor personnel.
• Support modernization and system deployment initiatives across multiple locations.
• Prepare facilities and teams for WMS deployments and transitions.
• Train operators and end users on new systems, tools, and business processes.
• Troubleshoot implementation issues and support adoption across teams.
• Collaborate with operations, IT, and warehouse teams to improve efficiency and performance.
• Support continuous improvement efforts within warehouse environments.

Skills

Communication

Collaboration

Interpersonal skills

Stakeholder management

Problem-solving

Organizational skills

Education

Bachelor's degree or equivalent

Tools

WMS

IT tools

Job description

Smart Connected Warehouse (SCW) Analyst

Location: Milan, IL

Work Arrangement: Onsite

Contract Duration: 1-year, possibility for extension - W2

Work Schedule: Core hours are 7:30 AM - 4:00 PM; overtime may be required based on business needs

Travel: Occasional travel to facilities in Illinois, Indiana, and Canada

Safety Requirement: Metatarsal safety boots required

Visa Sponsorship: Not available for this position

Position Overview: We are seeking a Smart Connected Warehouse (SCW) Analyst to support warehouse modernization and transformation initiatives across multiple distribution and operations facilities. This role focuses on enhancing warehouse operations through modern warehouse management systems, process improvements, technology implementations, and user training. The ideal candidate will partner with cross-functional teams to support system deployments, troubleshoot operational challenges, develop training materials, and help drive successful adoption of new warehouse technologies and processes.

Key Responsibilities

• Provide operational and production support for facilities utilizing modern warehouse management solutions.
• Assist with the deployment of new system capabilities, enhancements, and process improvements.
• Develop training materials, user guides, and operational documentation.
• Deliver training to warehouse office staff and floor personnel.
• Support warehouse modernization and system implementation initiatives across multiple locations.
• Prepare facilities and teams for warehouse management system deployments and operational transitions.
• Train operators and end users on new systems, tools, and business processes.
• Troubleshoot implementation issues and support successful user adoption.
• Collaborate with operations, engineering, IT, and warehouse teams to improve efficiency and performance.
• Support continuous improvement efforts within warehouse and distribution environments.

Required Qualifications

• Minimum of 1 year of experience in an operations, manufacturing, logistics, distribution, engineering, or related environment.
• Strong communication, collaboration, and interpersonal skills.
• Ability to work effectively with both technical and non-technical stakeholders.
• Strong problem-solving and organizational skills.

Preferred Qualifications

• 2+ years of experience in a warehouse, logistics, distribution, manufacturing, or operations environment.
• 2+ years of engineering or operations support experience.
• Experience training employees on processes, systems, procedures, or best practices.
• Experience supporting operational technologies, business applications, warehouse management systems (WMS), or related IT tools.
• Experience working on system implementations, upgrades, or technology rollouts.
• Familiarity with continuous improvement principles and process optimization initiatives.

Education

Bachelor's degree or equivalent professional experience in one of the following areas:

• Engineering
• Engineering Technology
• Business Administration
• Operations Management
• Supply Chain Management
• Related discipline

Why Join Us?

This role provides the opportunity to contribute to large-scale warehouse transformation initiatives by supporting innovative technologies, improving operational processes, training end users, and helping drive successful warehouse management system implementations across multiple locations. You'll gain exposure to cross-functional teams, modern logistics technology, and continuous improvement efforts within a dynamic operations environment.