Business Analyst I - BAMO

Colorado Department of Revenue; Pueblo (CO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

PERA retirement benefits

Medical, Dental, Vision insurance

Disability Coverage

Life and AD&D Insurance

FSAs

FMLA & PFML

Paid Holidays

Leave accrual

Work-Life Discounts

Job summary

The Colorado Department of Revenue's Lottery BAMO unit seeks a detail‑oriented Analyst I to validate business processes, tests, and system enhancements. You will translate user needs into test cases, document failures, and collaborate with Game Vendors, OIT, and stakeholders to ensure high system stability.

Preferred candidates will have UAT and QA testing experience, strong written communication, and proficiency with Google Suite and Excel.

Qualifications

• Four (4) years of experience in business operations, accounting, computer science, project coordination, marketing, customer service, and/or lottery.
• Associate's degree from an accredited institution in Business, Accounting, Computer Science, Project Management, and/or Marketing or as determined by the Department AND 2 years of experience in business operations, accounting, computer science, project coordination, marketing, customer service, and/or lottery.
• Additional appropriate education in Business, Accounting, Computer Science, Project Management, and/or Marketing or as determined by the Department will substitute for the required experience on a year-for-year basis.
• Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

Responsibilities

• QA Testing: learn to develop and follow test cases for UAT and report results.
• Business Process Review: participate in SRS reviews and manage test cases for software batch installations and defects.

Skills

UAT

QA Testing

Written communication

Organizational skills

Google Suite

Excel

Teamwork

Cross collaboration

Education

Associate's degree in Business/Accounting/CS/PM/Marketing

2 years of experience in related areas

Tools

Bright Star Lottery dashboard

Job description

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical , Dental , and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

Description Of Job

The Lottery's mission is to maximize the proceeds from Lottery game sales to support the Lottery's beneficiaries for the good of all Coloradans. The Business Analyst Management Office (BAMO) work unit is responsible for understanding and implementing business specific goals related to Lottery sections' business processes, claims, games, tickets, rules, system enhancements, technology systems, system version upgrades and implementation for the Colorado Lottery division.

This work unit is responsible for understanding and executing business-specific testing across all operational areas of the Colorado Lottery division. Key responsibilities include evaluating and validating business processes, claims, games, tickets, operational rules, technology systems, system enhancements, and version upgrades. To ensure system integrity and stability, the unit collaborates closely with key partners, including Game Vendors, the Office of Information Technology (OIT), internal and external stakeholders, and customers. By translating evolving business needs into technical and end-user requirements, the team balances technical acumen with business operations to deliver high quality of service, strong system stability, and maximum business value.

What You'll Do

• Quality Assurance (QA) Testing
  • Learns to develop and follow test cases for UAT of internal and external software programs, determine pass/fail outcomes, and report results to senior analysts.
  • Collaborates with business analysts to document failures and identify the appropriate points of communication.
  • Identifies system defects by comparing system behavior against specifications and information provided by end users.
  • Determines appropriate testing approaches for system enhancement changes, with review and approval from peers.
• Business Process Review
  • Participates in SRS reviews to identify necessary updates to CGS/PNP and IC​S, and assists with preparing an maintaining test cases associated with software batch installations, documents and escalates identified defects for review by senior staff.
  • Proactively plans and coordinates future testing needs, including the creation and management of test JIRA tickets to support a variety of scheduling scenarios.
  • Develops a working knowledge of lottery operations and effectively collaborates with internal units to ensure alignment, communication, and support for ongoing business processes.

In accordance with operation requirements, this position requires in office work. Due to the nature of the role, remote work is not permitted and all duties must be performed onsite. This position reports to the Pueblo Office.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description

H1C1XX Analyst I

Minimum Qualifications

Four (4) years of experience in business operations, accounting, computer science, project coordination, marketing, customer service, and/or lottery.

Education And Experience

Associate's degree from an accredited institution in Business, Accounting, Computer Science, Project Management, and/or Marketing or as determined by the Department AND 2 years of experience in business operations, accounting, computer science, project coordination, marketing, customer service, and/or lottery.

Substitutions

Additional appropriate education in Business, Accounting, Computer Science, Project Management, and/or Marketing or as determined by the Department will substitute for the required experience on a year-for-year basis.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

Preferred Qualifications

• Experience with User Acceptance Testing (UAT)
• Experience with Quality Assurance Testing
• Experience using the Bright Star Lottery dashboard
• Experience with business process or procedural writing
• Excellent written communication skills
• Organizational skills
• Proficiency with Google Suite and Excel
• Experience working on a team and cross collaboration

Conditions of Employment.

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [e-mail] .

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If Not Applying Online, Submit Application To

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to [e-mail] by the closing date and time of the application period listed on this announcement.

Methods Of Appointment

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.