Business and Performance Analyst (Remote)

State of Colorado; Colorado; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

PERA retirement benefits

Medical, Dental, and Vision insurance

Disability coverage

Life and AD&D Insurance

Flexible Spending Accounts

PFML

11 Paid Holidays and Leave

Work-Life Employment Discount Program

Job summary

Colorado Department of Revenue seeks a Business and Performance Analyst to bridge business teams, developers, leadership, and the Governor's Office to translate strategy into impact. In the Innovation, Strategy, and Delivery unit, you will drive strategic planning and execution across technology investments.

You will work with project managers, product owners, and analysts to deliver application and organizational support services enabling legislative and strategic projects, with a focus on KPI

Qualifications

• Six years of experience as a business or performance analyst, with at least 2 years in KPI development in a federal, state, or county position.
• Combination of related education and experience in Business/Public Administration, Computer Science, or Information Systems.
• Education will substitute for required experience year-for-year.

Responsibilities

• Evaluate, analyze, and communicate scope and systems requirements to maintain processes.
• Elicit and gather user and business requirements through open discussions and prototyping.
• Monitor deliverables and ensure timely completion of projects.
• Create and implement management plans with transparent communication at all levels.
• Perform quality assurance at every stage of systems development.
• Review and implement Test Plans and Test Cases based on requirements.
• Respond to customer requests to promote service and transparency.
• Act as liaison with internal DOR staff and the governor's office to support WIG development.

Skills

KPI development

Agile Scrum

User Acceptance Testing

Written communication

Process documentation

Stakeholder facilitation

State employee experience

WIG development

Data and dashboarding

Business analysis

Education

Business Administration

Public Administration

Computer Science

Information Systems

Job description

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

The Department of Revenue (DOR) is looking for a Business and Performance Analyst to help shape the future of how our platforms operate. In this role, you won't just analyze systems—you'll be the primary bridge between everyday business teams, technical developers, executive leadership, and the Governor's Office to translate strategy into impact.

This position serves within the Innovation, Strategy, and Delivery unit to drive deliberate strategic planning and transparent execution across key technology investments. Working alongside project managers, product owners, and analysts, you will deliver application and organizational support services that enable change for legislative and strategic projects.

What You'll Do:

• Evaluate, analyze, and communicate scope and systems requirements continuously to maintain systems processes.
• Elicit and gather user and business requirements through open-ended discussions, brainstorming, and prototyping
• Monitoring deliverables and ensuring timely completion of projects.
• Create and implement management plans for assigned projects, with attention to transparent communication at all levels.
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
• Review and implement Test Plans and Test Cases based on user requirements and functional requirements specifications.
• Determine how best to respond to customer requests in a manner that will promote customer service and transparency
• Act as a liaison with internal DOR staff and the governor's office to support WIG development.

Residency Requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1C3XX Analyst III

Minimum Qualifications

Experience Only:

Six (6) years of experience as a business or performance analyst role or other experience directly related to the work assigned to this position which must include at least 2 years as a performance analyst developing key performance indicators (KPI’s) in a federal, state or county position.

OR

Education and Experience

A combination of related education in Business Administration, Public Administration, Computer Science, Information Systems in a closely related field as determined by the Department and/or relevant experience in a business or performance analyst role equal to six (6) years which must include at least 2 years as a performance analyst developing key performance indicators (KPI’s) in a federal, state or county position.

Additional appropriate education will substitute for the required experience on a year-for-year basis.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications

The ideal candidate will possess the following skills:

• Additional years of business analyst experience capturing, refining, and verifying software development requirements
• Experience working with an agile/scrum software development team
• Experience facilitating User Acceptance Testing
• Demonstrated written communication
• Experience with writing processes
• Experience with facilitating meetings with stakeholders
• Experience as a state employee in an analyst role
• Experience with the WIG development process
• Experience developing Key Performance Indicators (KPI’s) across functional units
• Experience working with data and dashboarding

Conditions of Employment.

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
• Recommended attachments: Resume, Cover letter
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.

Email Address

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[e-mail]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: [phone]. Phone: [phone]. Email address: [e-mail]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [e-mail].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to [e-mail] by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.