Business Analyst (Hybrid)

Serigor Inc; Annapolis (MD); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A consulting firm in Annapolis, MD seeks a Mid-Senior Level Business Analyst to support the Comptroller of Maryland. The ideal candidate will have over 3 years of experience in business process analysis and documentation, and hold a Bachelor’s degree in Business Administration. This hybrid role focuses on improving efficiency and supporting project management initiatives for various technology applications.

Qualifications

• Minimum 3 years of experience in business process analysis and documentation.
• Bachelor’s degree from an accredited institution.
• Current CBAP, PMI-PBA, CAPM or relevant certifications.

Responsibilities

• Develop documentation or training for business processes.
• Identify and remediate gaps in internal control.
• Enhance tools or workflows within existing applications.
• Reengineer business processes for efficiency.
• Provide quality assurance testing for new applications.
• Deliver project artifacts summarizing outcomes.
• Manage multiple concurrent initiatives.

Skills

Business process analysis

Documentation skills

Project management

Quality assurance testing

Communication skills

Education

Bachelor’s degree in Business Administration

Tools

Excel

SharePoint

PowerBI

ServiceNow

KAPS

Revenue Premier

Job description

Location: Annapolis, MD  |  Role Type: Hybrid Position (teleworking eligible; occasional on‑site work and travel may be required to the primary work sites)  |  Client: Comptroller of Maryland

Responsibilities

• Develop documentation or training for existing business processes.
• Identify and offer recommendations to remediate gaps in internal control.
• Develop or coordinate with technical support staff to develop or enhance tools or workflows within existing applications in the Department technology environment, including Excel, SharePoint, PowerBI, ServiceNow, KAPS, and Revenue Premier.
• Reengineer business processes to improve efficiency, accuracy, cost, or employee satisfaction.
• Provide quality assurance testing or support the design and development of business processes that are migrating into new applications.
• Deliver key project artifacts including project proposals, measurable performance metrics, SOPs, and close‑out reports summarizing outcomes, recommendations, and improvement opportunities.
• Manage multiple concurrent initiatives, balancing priorities, and timelines across different functional divisions.

Minimum Qualifications

• At least 3 years of experience working on projects involving analysis and documentation of business processes, development of standard operating procedures, or business process reengineering.
• Bachelor’s degree from an accredited four‑year college or university, with a major in business administration or a related area of study.
• Current CBAP, PMI‑PBA, CAPM, or other relevant professional certifications.

Preferred Qualifications

• At least 3 years of experience serving as a project manager or holding responsibility for the timely, efficient, and effective execution of complex tasks.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Information Technology