Business Analyst - Guiding Care

Infosys; Richardson (TX); Vor Ort; USD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

Medical/dental/vision insurance

401(k) with company contributions

Paid holidays and PTO

Relocation/travel support

Zusammenfassung

Infosys is seeking a Domain Consultant 2 in the Healthcare unit to analyze client processes, benchmark performance, and collaborate with technical teams on SOPs and system configurations. You will research third-party products, assess features and costs, and help implement solutions across payer operations and care management.

Travel or relocation may be required. The role emphasizes cross-functional collaboration, documentation, and continuous improvement within a dynamic healthcare innovation

Qualifikationen

• Experienced Healthcare Product Owner and Business Solutions Lead with deep expertise in Healthcare Payer operations, Care Management, Prior Authorization, Utilization Management, Grievances & Appeals, and Digital Transformation initiatives.

Aufgaben

• Analyze client business processes to identify optimization opportunities and align with industry standards.
• Facilitate benchmarking studies and align solution performance with domain insights.
• Document system customizations and workflows; draft SOPs and align with functional requirements.
• Conduct in-depth research on third-party products; provide feature, cost, and scalability analyses.
• Coordinate solution implementation and support SOP development to ensure system stability.

Kenntnisse

Healthcare product owner

Business solutions

Payer operations

Care management

Prior authorization

Utilization management

Grievances & appeals

Digital transformation

Cross-functional collaboration

Process mapping

Ausbildung

Bachelor’s degree or foreign equivalent

Tools

HealthEdge GuidingCare

FACETS

Member/Provider Portals

FHIR-based interoperability

EDI integrations (278, 834, 835, 837)

Jobbeschreibung

Overview

The Infosys Healthcare unit is dedicated to transforming the healthcare industry by leveraging cutting-edge AI-driven solutions to simplify complexities and enhance patient experiences. We focus on creating connected ecosystems, optimizing operations, and delivering superior care across all touchpoints. Join us to be a part of a team that is at the forefront of healthcare innovation, driving down costs while improving patient outcomes.

Overview

The Infosys Healthcare unit is dedicated to transforming the healthcare industry by leveraging cutting-edge AI-driven solutions to simplify complexities and enhance patient experiences. We focus on creating connected ecosystems, optimizing operations, and delivering superior care across all touchpoints. Join us to be a part of a team that is at the forefront of healthcare innovation, driving down costs while improving patient outcomes.

In the assigned Job Role of Domain Consultant 2, your Area Of Responsibility will be as below:

• Analyze client business processes to identify optimization opportunities and align them with industry-specific standards and best practices
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights
• Collaborate with technical teams and document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements of the relevant sector
• Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post-implementation

Your Contribution To The Team

• A collaborative spirit and excellent communication skills.
• Strong analytical and coordination skills with a focus on process optimization
• A knack for creating detailed process maps and technical documentation with domain specialization
• Proactive approach to in conducting benchmarking studies and product research
• Familiarity with system implementation, configuration, and maintenance
• Effective collaboration and communication abilities with cross-functional teams

Required Skill And Experience

Experienced Healthcare Product Owner and Business Solutions Lead with deep expertise in Healthcare Payer operations, Care Management, Prior Authorization, Utilization Management, Grievances & Appeals, and Digital Transformation initiatives.

Preferred Skill And Experience

Lead implementation and enhancement initiatives involving HealthEdge GuidingCare, FACETS, Member and Provider Portals, FHIR-based interoperability solutions, EDI integrations (278, 834, 835, 837)

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.