Business Analyst for the Division of Budget and Program Operations

NYC Department of Housing Preservation & Development; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

NYC Department of Housing Preservation and Development is seeking a proactive Business Analyst to join the HAS team. The PSA unit will translate stakeholder needs into technology solutions and work with HPD's Technology Division and vendors to develop and maintain applications.

You will balance attention to detail with strong communication to engage a broad set of stakeholders and report to the Director, Program Strategy.

Qualifications

• A baccalaureate degree and two years of experience in community work or related duties.
• High school graduation or equivalent and six years of experience in community work or related duties.
• Education and/or experience equivalent to the above with at least one year of additional relevant experience.

Responsibilities

• Develop an in-depth knowledge of HAS operations and design new processes to meet strategic goals.
• Facilitate meetings with stakeholders to gather requirements and provide updates.
• Lead discussions on business requirements with business and tech teams.
• Capture requirements, create workflows, and translate to technical specs.
• Improve enterprise systems and drive solution implementations.
• Interface with technology providers and support test plans.
• Conduct user acceptance testing.
• Convey requirements using process flows, user stories, and use cases.
• Coordinate with other analysts and PMs to ensure integration.
• Maintain project plans and ensure timelines from conception to delivery.

Job description

About The Agency

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.

As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team

The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

Your Impact

The Division of Budget and Program Operations (DBPO) within the Office of Housing Access and Stability provides support services to the Division of Housing Opportunity, Division of Tenant and Owner Resources, the Division of Housing Stability, and the Division of Policy and Program Innovation. DBPO assists with monitoring and supporting program budgeting and planning, including both staffing and procurement support. The Division also manages the Housing Quality Enforcement and related inspection functions for the Office. In addition, the DBPO team coordinates technology initiatives and analytics across the Office in coordination with key technology stakeholders across the agency, providing support on key systems to internal and external stakeholders.

Your Role

The Program Strategy and Analytics (PSA) unit of BPO is looking for a self-starting and collaborative Business Analyst to join the HAS team. The PSA Business Analyst will be responsible for engaging with HAS stakeholders to understand their business challenges and translate those needs for the development of technology solutions. The HPD Technology Division and vendors will be responsible for developing and maintaining technology and applications. The role requires a balance between being detail oriented and communications finesse to work with the broad spectrum of stakeholders. Reporting to the Director, Program Strategy, you will be integral in shaping technology solutions for HAS.

Your Responsibilities

• Develop an in-depth knowledge of HAS business operations and work with stakeholders to design new processes that achieve strategic goals.
• Facilitate and participate in meetings with multiple internal and external stakeholders to gather requirements, provide ongoing updates, and ensure business needs are met.
• Lead discussions concerning business requirements with the business and technology teams.
• Capture business requirements, create business process workflows and translate to technical requirements.
• Identify opportunities to improve enterprise systems and business processes and help drive solutions.
• Interface with technology providers to address problems and support developing and executing test plans.
• Conduct user acceptance testing.
• Must be able to convey requirements to technology staff through process flows, user stories, and use cases.
• Coordinate with other business analysts and project managers to ensure integration of technical solutions.
• Establish, maintain, track, and monitor project plans and assignments to ensure that project timelines are followed from conception to delivery.

Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above.
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above.

Preferred Skills

• 3+ years of experience in gathering requirements, business analysis, use cases and creating functional requirements documents; coordinating and supporting IT business processes; writing test cases/perform functional and acceptance testing.
• Strong business acumen to quickly learn new business processes and understand how IT needs to support the business in achieving the goals.
• Desire and capacity to work in a fast paced, multi-faceted and deadline driven environment.
• Excellent communication, presentation, and leadership skills.
• Ability to operate independently within established methodologies, procedures, and guidelines.
• Ability to work with external stakeholders.
• Capacity to build collaborative relationships and work effectively with key stakeholders.
• Excellent interpersonal skills.
• Strong analytical and facilitation skills.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.