Director of Training and Professional Development

NYC Department of Housing Preservation & Development; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

The NYC Department of Housing Preservation and Development seeks a Director of Training and Professional Development to design and implement talent initiatives that drive employee growth and retention. You will lead program development, partner with division leaders, and oversee LMS, budgeting, and vendor relationships to advance HPD’s mission.

You will design curricula, deliver training, and supervise staff while coordinating with business partners across the agency to meet organizational

Qualifications

• Bachelor's degree and four years of experience in community development, housing, urban planning, public administration, or related field, with two years in neighborhood improvement.
• Substitution: Law degree or graduate work may substitute up to two years of general experience.
• Residency requirements may apply for City service positions.

Responsibilities

• Collaborate with senior management to shape organizational development and retention-focused training strategy.
• Partner with Offices/Divisions to implement programs aligning with retention goals.
• Develop in-house training materials to support agency needs and retention.
• Coordinate and deliver mandated training for agency employees.
• Design curricula and create digital and printed training materials.
• Manage vendor relationships and learning technologies including the LMS.
• Lead coaching and mentoring training for managers.
• Oversee the training budget and calendar.
• Evaluate training effectiveness and apply data-driven improvements.
• Supervise training staff and lead special retention projects.

Skills

Retention strategy

Project management

Leadership

Stakeholder management

Communication

Public speaking

Education

Bachelor's degree in related field

Law degree or graduate degree acceptable substitution

Job description

About The Agency

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.

As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team

The Division of Human Resources, led by the Assistant Commissioner of HR for the Department of Housing Preservation and Development, works closely with all offices to achieve the agency’s mission. The Division of Human Resources includes the following operational areas:

• Talent Acquisitions
• Civil Service Management
• Payroll
• Timekeeping
• Benefits
• Operations
• Training
• Employee Relations
• Workforce Strategy and Policy Development

Your Impact

The Training and Professional Development team within the Human Resources Division of the NYC Department of Housing Preservation and Development (HPD) is committed to supporting the professional development and career advancement of HPD employees at all organizational levels, with a focus on employee retention. We provide comprehensive learning, training, and development opportunities agency-wide, and work closely with our business partners to customize and develop trainings that address the specific needs of their divisions. The team also serves as a resource for external training and professional development programs. To support the agency’s ongoing retention goals, we take an employee-centered approach by overseeing initiatives aligned with the Agency’s retention initiatives and other programs that promote employee engagement and development.

Your Role

We are seeking a highly motivated and experienced individual to join our team as the Director of Training and Professional Development. In this role, you will be responsible for designing, developing, and implementing various talent initiatives and programs aimed at fostering employee growth, engagement, and retention. You will also work closely with business partners to identify training needs and develop customized learning programs that address division-specific priorities and objectives.

Your Responsibilities

• Collaborate with senior management to determine organizational development and training strategy with a focus on retention.
• Partner with Offices/Divisions to assess needs and manage the implementation of programs to achieve specific objectives, including talent development, performance management, and employee engagement, with a clear emphasis on retention strategies.
• Develop materials for in-house training to support Agency needs, incorporating elements that promote employee retention and long-term career satisfaction.
• Coordinate and deliver required and mandated training programs for agency employees, as well as other training identified as necessary to support agency needs.
• Design program curriculum, digital and traditional medium materials with a goal of enhancing employee engagement and alignment with HPD’s mission.
• Cultivate and manage training vendor relationships, including logistics and content development, ensuring alignment with the organizational goals.
• Develop and implement strategies/curriculum to train managers in coaching, mentoring, and developing employees.
• Provide oversight and strategic direction on learning technologies serving as the point person for the Learning Management System (LMS) system, leveraging technology to enhance training accessibility and retention efforts.
• . Manage the agency’s training calendar, resources, vendors, and training budget.
• Evaluate training effectiveness and use feedback and data to improve programs.
• Lead special projects aimed at enhancing employee retention and perform other related duties as required.
• Supervise and provide direction to training staff, as applicable.

Preferred Skills

• Proven track record of creating a learning development strategy and related program components with a focus on retention.
• Demonstrated ability to prioritize and manage multiple projects, manage expectations, and complete deliverables in a timely manner with exceptional attention to detail.
• Ability to apply independent judgment on complex issues and resolve problems effectively.
• Ability to adapt to changing business priorities.
• Strong organizational, management, and analytical skills.
• Demonstrated leadership success in a large organization, with a proven ability to drive retention efforts.
• Exceptional written and verbal communication skills.
• Excellent public speaking skills.

ADMINISTRATIVE PROJECT DIRECTO - 9556A

Minimum Qualifications

• A baccalaureate degree from an accredited college and four years of experience in one or more of the following areas: community organization, social work, urban development projects, real estate, public administration, or a related field, of which two years must have been in a field directly related to neighborhood improvement such as housing, community organization, urban renewal or planning, or real estate. A Law Degree or graduate work in an appropriate field may be substituted for up to two years of the general experience required; or
• Education and/or experience equivalent to "1", including part-time and/or volunteer experience.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.