Business analyst for customer channels

EDF UK; United States; Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

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Job summary

EDF UK ищет бизнес-аналитика для преобразования сложных клиентских маршрутов в простые, эффективные решения и улучшения цифровых и телефонных сервисов для бизнес-клиентов.

Роль включает сбор требований, фасилитацию воркшопов, взаимодействие с инженерами и стейкхолдерами, а также поддержку Agile-процессов. Контракт на 12 месяцев с удаленной работой и редкими поездками в Exeter. Зарплата от 45 000 GBP в год, возможен годовой бонус, пакет льгот включая пенсионное обеспечение и другие привилегии.

Qualifications

• Опыт бизнес-аналитика в технологичной/цифровой среде
• Умение собирать требования и проводить воркшопы
• Умение создавать user stories и acceptance criteria
• Работа с Jira и Confluence и Agile
• Понимание путей клиента и UX-улучшений
• Опыт в регламентированных индустриях желателен

Responsibilities

• Работа с бизнес-заинтересованными сторонами для выявления изменений и приоритетов
• Проведение discovery-сессий и воркшопов для определения решений и требований
• Поддержка инициатив по телефонии, IVR, цифровым каналам и UX
• Создание качественных пользовательских историй и документации
• Ежедневное сотрудничество с инженерами, поставщиками и стейкхолдерами
• Поддержка бэклога и гибкой организации работ
• Анализ и устранение дефектов, работа с изменениями

Skills

Requirements gathering

Workshop facilitation

Stakeholder management

Agile delivery

Jira & Confluence

Tools

Jira

Confluence

Job description

Описание

Do you thrive on turning complex customer journeys into simple, effective solutions? Want to help shape the digital and telephony experiences used by thousands of Business customers while working at the heart of a major technology transformation? At EDF, Success is Personal, and this is your opportunity to make a real impact.

Задачи

• Working with business stakeholders to understand change requirements and business priorities
• Facilitating discovery sessions and workshops to define solutions and capture detailed requirements
• Supporting telephony, IVR, digital channel and customer experience improvement initiatives
• Creating high-quality user stories, requirements documentation and development-ready tickets
• Collaborating daily with engineers, developers, suppliers and product stakeholders
• Supporting backlog management and Agile delivery processes
• Investigating issues, supporting defect resolution and helping business teams raise and manage change requests
• Ensuring solutions align with customer needs, operational requirements and future strategic roadmaps

Требования

• Proven experience working as a Business Analyst within technology, digital or customer-facing change environments
• Strong requirements gathering, workshop facilitation and Business stakeholder management skills
• Experience creating user stories, process maps, business requirements and acceptance criteria, working with Jira and Confluence tools
• Knowledge of Agile delivery methodologies and working closely with development and engineering teams
• An ability to understand customer journeys and identify opportunities to improve user experiences
• Будет плюсом: Experience working within regulated industries would be beneficial, particularly utilities, energy, or telecommunications

Условия

This is a 12-month fixed-term contract, providing maternity cover for a key member of the team. You'll join us on a salary starting from £45,000, with the potential for an annual bonus. This is a predominantly remote-working role, with occasional travel required, typically around once every other month to our Exeter office, depending on project and team needs.

Alongside a starting salary from £45,000 and potential annual bonus, you'll have access to a range of flexible benefits and a market-leading pension scheme:

• electric vehicle leasing
• discounted gym memberships
• life assurance
• technology vouchers
• experience days

At EDF, we know that success looks different for everyone. That's why we'll support you with the flexibility, development and opportunities to build a career that's right for you.